Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daysha Rivera

Kissimmee,FL

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

TCM BANK
Tampa, FL
09.2024 - Current
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

Set Up/ RESPA

KB Homes
Maitland
12.2019 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Set Up/ RESPA

Home Point Financial
Maitland, FL
03.2019 - 11.2019

Education

High School Diploma -

University High School
Orange City
06.2015

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Specialist

TCM BANK
09.2024 - Current

Set Up/ RESPA

KB Homes
12.2019 - 03.2022

Set Up/ RESPA

Home Point Financial
03.2019 - 11.2019

High School Diploma -

University High School
Daysha Rivera