DAYSHAWNA SLOAN
New York
Summary
A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
7
7
years of professional experience
Work History
Caseworker
Platinum Community Care
07.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Meeting with guests and conducting evaluations.
- Developing service plans and analyzing data.
- Maintaining confidential records, including case notes and census statistical reports.
- Assisting guests in establishing relationships with external services and arranging transportation for necessary appointments.
- Conducting facility workshops and meetings to address social service goals.
Assistant Administrator Intern
John Jay College Of Criminal Justice
01.2023 - 05.2023
- Directed students and guests to the correct departments, rooms, and staff members.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting student information.
- Created flyers for any upcoming events on campus.
- Email students about upcoming events in the sociology department.
EDGE Peer Innovator
John Jay College Of Criminal Justice
09.2022 - 12.2022
- Assist students with navigating blackboard, CUNY First, scheduling builder, and John Jay careers online
- Conducted follow-up with students on career development from a collaboration of CUNY Edge internship coordinators: resume, cover letter, interviewing skills, effective job search, etc
- Assist students' needs and refer them to a CUNY Edge team member or the appropriate department/person
- Attend monthly group trainings and major events at the Center
- Provide ideas and feedback to staff concerning student population needs and trends.
Outreach Associate
The Fresh Air Fund
06.2016 - 08.2016
- Assist with application review and completion.
- Manage a high volume of phone calls regarding summer programs, the application process, and child application status.
- Communicate with and assist parents to complete applications.
- Worked with team members to promote great customer service and pleasant work environment.
Group Aide
HENRY STREET SETTLEMENT
05.2016 - 06.2016
- Assist with after school program, including homework tutoring, in-class educational and recreational activities
- Track program attendance through accurate record keeping
- Communicate effectively with families, teachers, staff and children.
Education
Bachelor of Arts - Sociology
John Jay College of Criminal Justice
05.2023
Associate of Arts - Sociology
BRONX COMMUNITY COLLEGE
Bronx, NY05.2021
Skills
- Microsoft Office Specialist (MOS) certifications in Word, Excel, and PowerPoint; advanced skills in Outlook
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Communication skills
- Verbal and Written Communication
Timeline
Caseworker
Platinum Community Care
07.2023 - Current
Assistant Administrator Intern
John Jay College Of Criminal Justice
01.2023 - 05.2023
EDGE Peer Innovator
John Jay College Of Criminal Justice
09.2022 - 12.2022
Outreach Associate
The Fresh Air Fund
06.2016 - 08.2016
Group Aide
HENRY STREET SETTLEMENT
05.2016 - 06.2016
Bachelor of Arts - Sociology
John Jay College of Criminal Justice
Associate of Arts - Sociology
BRONX COMMUNITY COLLEGE