Dayshia Falu
Orlando,FL
Summary
Proven server and bartender with a track record of enhancing customer satisfaction at Uncle Julios, adept at multitasking and maintaining high cleanliness standards. Leveraged exceptional customer service and POS operation skills to improve dining experiences, even during peak hours. Demonstrated adaptability and a strong work ethic, significantly contributing to team success and guest engagement.
Overview
8
8
years of professional experience
Work History
Server / Bartender
Uncle Julios
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
Server
Bahama Breeze
04.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Winghouse Bar & Grill
03.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Associate
Speedway
10.2016 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Diploma -
Oak Ridge High School
Orlando, FL06.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Food safety practices
- Performance Improvement
- Table Bussing
- Suggestive Selling
- Point of sale operation
- Beverage Preparation
Timeline
Server / Bartender
Uncle Julios
07.2023 - Current
Server
Bahama Breeze
04.2022 - 05.2023
Server
Winghouse Bar & Grill
03.2021 - 05.2022
Sales Associate
Speedway
10.2016 - 04.2021
Diploma -
Oak Ridge High School