Dayshundra Bellinger
West Palm Beach,FL
Summary
Hands on customer service and satisfaction for over 5 years. Skilled in communication and comprehension. Very energetic and work great in group settings. Very punctual and eager to learn. Expertise in conflict resolution and data entry practices. The goal is to establish a new and rewarding long term career. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
Work History
Medical Assistant Urogynecology
Obgyn Speicalists of the Palm Beaches
01.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Worked effectively in fast-paced environments.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
OFFICE REPRESENTATIVE\CONCESSION
PALM BEACH KENNEL CLUB
01.2016 - 01.2021
- Responsible for submitting data, reviewing sales, receiving and directing phone calls
- Also working the concession stands occasionally when short-staffed assisting customers helping with food and drink prep.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Streamlined office processes for improved workflow and increased productivity.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Showcased excellent problem-solving skills while troubleshooting technical issues related to computer software programs or hardware devices used within the office setting.
- Monitored security to help maintain equipment, data and information safety.
- Finalized sales and collected necessary deposits.
SUPPORT MANAGER
LITTLE CAESARS
01.2015 - 01.2016
- Tasked with managing night shift, Training new hires on proper practices and procedures, kitchen cleanliness, and enforcing safety procedures
- Guaranteeing customer satisfaction along with documenting all sales and register drops.
- Managed daily operations to ensure smooth functioning of the support department.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Managed specialist team to provide technical assistance and customer service.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Coached employees through day-to-day work and complex problems.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
COUNSELOR
URBAN YOUTH IMPACT
01.2013 - 01.2015
- Responsible for implementing core programs and experiences for children, while maintaining a safe environment for children and staff
- Monitoring meals, overseeing transitions to and from scheduled events and lessons, and facilitating and participating in group activities.
Education
Medical Assistant Technician -
Florida Career College
West Palm Beach, FL10.2021
High School Diploma -
Excel High School
Okeechobee, FL07.2021
Skills
- completed a 180Hr externship at Institute of women's health and body where I worked under Dr Rahi and staff who specializes in Urology During The time with Dr Rahi's office I learned a handful of specialized skills including completing Bladder instillations, Catheterizing patients, and I have worked with eClinicalWorks program
- Customer Service
- Data Entry
- Specimens collection and processing
- Patient Flow Management
- Laboratory maintenance
Timeline
Medical Assistant Urogynecology
Obgyn Speicalists of the Palm Beaches
01.2022 - Current
OFFICE REPRESENTATIVE\CONCESSION
PALM BEACH KENNEL CLUB
01.2016 - 01.2021
SUPPORT MANAGER
LITTLE CAESARS
01.2015 - 01.2016
COUNSELOR
URBAN YOUTH IMPACT
01.2013 - 01.2015
Medical Assistant Technician -
Florida Career College
High School Diploma -
Excel High School
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