Daysia Torrence
Maple Shade Township,NJ
Summary
Energetic and dependable Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. I display a strong work ethic and adapt easily to new changes.
Overview
5
5
years of professional experience
Work History
Sales Associate
Aldo
07.2023 - Current
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Flight Attendant
Frontier Airlines
09.2022 - 05.2023
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Collaborated with flight crew to maximize smooth and safe flights.
Sales Associate
Garage Clothing Store
11.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Server
Firebirds Wood Fired Grill
07.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Associate
H&M Hennes & Mauritz
08.2020 - 07.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Hostess
Red Robin
12.2018 - 08.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Health Sciences
Rowan College At Burlington County
Mount Laurel, NJ05.2024
Skills
- Airline Operations
- Medical Emergency Response
- Aircraft Safety Checks
- Teamwork and Collaboration
- Safety Procedures
- Issue Resolution
- Verbal and Written Communication
- Product and Service Sales
Timeline
Sales Associate
Aldo
07.2023 - Current
Flight Attendant
Frontier Airlines
09.2022 - 05.2023
Sales Associate
Garage Clothing Store
11.2021 - 08.2022
Server
Firebirds Wood Fired Grill
07.2021 - 08.2022
Sales Associate
H&M Hennes & Mauritz
08.2020 - 07.2021
Hostess
Red Robin
12.2018 - 08.2020
No Degree - Health Sciences
Rowan College At Burlington County