Daysi C. Rivera

Answering a high call volume of calls for Ezpass Customers.

Assisting with account inquiries, reducing penalty fees if eligible and assisting with toll transfers.

Maintaining customers accounts and assisting with account updates.

Running customers information, license plates, etc to ensure the accounts are satisfied before any flags are submitted for flag removals at the department of motor vehicles

Able to type 45 words or more per minute.

Assisting with case completion. Opening and closing of ezpass accounts.

Working remotely.

• Salon Owner
• Self Employed for 18+ years
• Experienced Nail Technician
• Provided efficient and courteous service to customers at all times.
• Participated in ongoing training to enhance own job skills and knowledge.
• Experienced with social media and communications platforms.
• Assisted with new hire orientation and employee training.
• Focused on learning new skills and staying updated with industry changes.
• Responded quickly to meet customer needs and resolve problems.

• Answering a heavy volume of phone calls from numerous restaurants to place stock orders.
• Assist customers with late orders and product line information
• Verify invoices, credit memos and file back up paperwork.
• Entered numerical data into databases in a timely and accurate manner.
• Corresponded with client through email, telephone, or postal mail.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Committed to delivering excellent customer service while working in a fast-paced environment.

• 411 Operator for Nationwide Wireless Callers.
• Providing Information such as Reservations to Restaurants, Movie Listing, and Driving Directions to Different Locations.
• Answering Inbound Calls, Data Entry, and Credit Memos
• Listened to customer requests, referring to directories to answer questions and provide telephone information.
• Called prospective customers by operating telephone equipment and automatic dialing systems.
• Handled customer complaints and escalated issues to a supervisor when necessary.