Dayton Draper
Christiana
Summary
Dynamic and results-oriented technician with over five years of experience in manufacturing operations, specializing in efficiency optimization and team leadership. Skilled in collaborating with cross-functional teams to troubleshoot equipment issues and reduce downtime, achieving significant performance improvements in fast-paced environments. An attentive communicator, adept at tailoring conversations to engage diverse audiences. Committed to embodying a culture of continuous improvement and eager to leverage a unique blend of technical and interpersonal skills in a challenging new career.
Overview
9
9
years of professional experience
Work History
Training & Data Coordinator; Production Technician
General Mills
Murfreesboro
01.2021 - Current
- Processed source data and post-workflow documents to achieve operational system performance goals.
- Collaborated with the leadership team to develop strategies for improving the use of available data resources.
- Engaged in cross-functional team meetings to discuss production goals, issues, and strategies, resulting in an overall 35% reduction in downtime within one year.
- Fostered a collaborative work environment by training new and existing technicians on equipment operation and safety procedures.
- Operated and maintained production line equipment to ensure consistent product quality and efficiency, contributing to daily output goals of over 20,000 units.
Supervising Agent
Liberty National
Murfreesboro
11.2018 - 05.2020
- Initially hired as an insurance agent to establish Section 125 plans, I successfully forged new business partnerships by developing personalized plans to meet clients' specific needs and goals.
- Promoted to Supervising Agent within three months; following the promotion, I conducted interviews, hired, and developed a team of 4 to 8 agents in effective client relations.
- Evaluated agent's job performance through observation, coaching, and providing constructive feedback.
- Integrated one-on-one weekly meetings with team members to review individual goals and objectives, which resulted in an overall 35% increase in our team revenue.
- Organized special events such as team building activities that promote collaboration among colleagues.
Team Lead - Customer Service/Sales
Ibex Global
Spring Hill
10.2017 - 05.2018
- Deployed focused sales tactics to attain top performer status, reliably surpassing weekly sales goals by 60% during initial three months.
- Facilitated floor support for new hires: coached on system utilization and processes, customer service techniques, and sales strategies, ultimately leading to a 30% quicker onboarding process.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
- Guided team members in setting and achieving personal goals, contributing to a 15% increase in overall team promotions.
Assistant Manager- Production
General Mills
Murfreesboro
12.2016 - 10.2017
- Supervised multiple production lines, organizing staffing and assigning responsibilities based on operational necessities in collaboration with supervisors.
- Conducted regular quality checks to ensure that product standards were maintained.
- Facilitated communication among team members to enhance workflow and resolve any operational issues promptly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company products and processes.
Education
High School Diploma - Honors, Marketing, Automotive
Riverdale High School
Murfreesboro, TN05.2017
Skills
- Efficiency optimization
- Leadership and management
- Resourceful problem-solving
- Adaptability and flexibility
- Attentive communication skills
- Industrious work ethic
- Forklift certification
Timeline
Training & Data Coordinator; Production Technician
General Mills
01.2021 - Current
Supervising Agent
Liberty National
11.2018 - 05.2020
Team Lead - Customer Service/Sales
Ibex Global
10.2017 - 05.2018
Assistant Manager- Production
General Mills
12.2016 - 10.2017
High School Diploma - Honors, Marketing, Automotive
Riverdale High School