Dayton Coleman
Memphis,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Shelby County Child Support Office
08.2024 - Current
- Assisted customers with inquiries and information, ensuring satisfaction and clarity.
- Learned company policies and procedures to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- I provided friendly and efficient customer service. I answered about 60 calls per day resulting in a 95% customer satisfaction rate.
Shift Lead
Dollar General
02.2021 - 06.2024
- Supervised daily operations to ensure team efficiency and adherence to safety protocols.
- Assisted in training new staff on operational procedures and customer service standards.
- I supported and managed other employees in their day to day roles.
- I was responsible for money management, i counted down registers and also the safe at the beginning and the end of the shift.
Education
General Studies
Ridgeway High School
2009 Ridgeway Road05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft outlook
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Shelby County Child Support Office
08.2024 - Current
Shift Lead
Dollar General
02.2021 - 06.2024
General Studies
Ridgeway High School
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