DAYTONA MILLS
Gastonia,NC
Summary
Customer service oriented professional with 9+ years of healthcare industry experience. Accustomed to working with vulnerable populations in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follow policies, procedures, and guidelines to assure consistent quality.
Experienced healthcare professional skilled in venipuncture, specimen collection, and patient care. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent communication, organizational, and problem-solving skills, ensuring high standards and quality outcomes in fast-paced environment.
Experienced with phlebotomy procedures and patient care, ensuring accurate and efficient specimen collection. Utilizes venipuncture techniques and safety protocols to minimize patient discomfort and maximize sample integrity. Track record of maintaining compliance with health regulations and fostering supportive patient environment.
Overview
15
15
years of professional experience
Work History
Center Supervisor
CSL Plasma
04.2023 - 02.2025
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
Senior Phlebotomist
CSL PLASMA
06.2022 - 04.2023
- Ensure the safety and adequate flow of the donors
- Ensure that the donor floor is ran sufficient and safely while always being in compliance with SOPs, federal regulations as well as company regulations
- Perform venipunctures to the donors that we serve as well as being an assistance to any coworker that needs help performing or completing a venipuncture
- Complete the correct documentation that is needed to ensure a complete and safe donation for the donors
- Provide exceptional customer service skills
- Assist fellow co-workers with issues that may arise during the working hours
Home Health Aide
Gaston Residential Services
01.2020 - 05.2022
- Answer inbound phone calls and place outbound phone calls and schedule appointments
- Submit prescription requests and administer medications - recording in electronic MAR
- Maintain a safe, secure, and healthy environment
- Assist with activities of daily living - personal hygiene, mobility and feeding
- Handle light housekeeping duties, prepare meals, provide transportation, and run errands
- Complete daily logs documenting patient condition and activities and any changes to patient care plan
Packaging Operator
Cosette Pharmaceuticals
01.2020 - 02.2021
- Continually examine product quality to ensure adherence to quality standards
- Examine and document finished products to determine if product orders are complete
- Accurately record information regarding medications - paper and electronic
Group Home Supervisor
RHA Health Services
08.2010 - 09.2019
- Supervised a team of 15+ employees and managed the care for 12 residents
- Created schedules, processed payroll, and prepared reports
- Managed the hiring, training, and termination of employees
- Maintained vans for transporting patients and oversaw upkeep of the home
- Assisted with activities of daily living - feeding, mobility, and hygiene
Education
CPR and First Aid Training -
American Heart Association
Bachelor of Science - Business And Adminstration
Strayer University
Washington DC06-2024
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
01.2021
High School Diploma -
East Lincoln High School
01.2003
Skills
- Communication Skills
- Attention to Detail
- Time Management
- Typing Speed
- Microsoft Office Applications
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Blood collection techniques
- Team management
- Needle disposal
Key Qualifications
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
Timeline
Center Supervisor
CSL Plasma
04.2023 - 02.2025
Senior Phlebotomist
CSL PLASMA
06.2022 - 04.2023
Home Health Aide
Gaston Residential Services
01.2020 - 05.2022
Packaging Operator
Cosette Pharmaceuticals
01.2020 - 02.2021
Group Home Supervisor
RHA Health Services
08.2010 - 09.2019
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
High School Diploma -
East Lincoln High School
CPR and First Aid Training -
American Heart Association
Bachelor of Science - Business And Adminstration
Strayer University
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