Summary
Overview
Work History
Education
Skills
Timeline
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Selina Casarez

Tucson,Arizona

Summary

Detail-oriented team leader skilled in facilitating communication among staff and ensuring operational efficiency. Experienced in patient intakes and phlebotomy procedures, dedicated to enhancing team performance and donor safety.

Overview

6
6
years of professional experience

Work History

Center Supervisor

Biolife Plasma Services
Tucson, AZ
05.2023 - Current
  • Supervised daily operations and staff activities in a busy community center.
  • Trained new employees on procedures, safety protocols, and customer service standards.
  • Conducted pre-donation screenings and health assessments to ensure donor safety.
  • Facilitated communication among staff, participants, and external partners for operational efficiency.
  • Inspected equipment regularly to identify safety hazards and ensure proper functioning.
  • Provided feedback to team members to enhance performance.
  • Ensured accurate tracking through proper labeling and storage of processed plasma.
  • Collected blood samples from patients using effective phlebotomy techniques.

Drug Testing Technician

Pascua Yaqui Tribe
08.2021 - 08.2022
  • Conducted drug testing procedures in compliance with tribal regulations.
  • Evaluated test results for accuracy and completeness before submitting them to the relevant parties.
  • Collected urine, blood, and saliva samples for accurate drug testing.
  • Coordinated with healthcare professionals to ensure timely sample collection.
  • Prepared testing samples for analysis according to established protocols.
  • Maintained secure records of test results and participant information.

  • Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
  • Organized and cataloged samples, ensuring proper labeling and storage conditions.

Customer Service Representative

Citi Bank
10.2019 - 10.2020
  • Managed customer inquiries and suggestions with professionalism and courtesy.
  • Resolved complaints through effective communication and problem-solving techniques.
  • Actively listened to customer concerns, escalating major issues when necessary.
  • Assisted with account inquiries and transaction processing efficiently.
  • Handled a steady flow of customer calls, minimizing wait times.
  • Educated clients on banking products and services to improve overall experience.

Education

Phlebotomy Technician - Phlebotomy

Brookline College
Tucson, AZ
06.2016

High School Diploma -

Tucson High Magnet School
Tucson, AZ
05.2015

Skills

  • Communication skills
  • Team leadership
  • Patient intake management
  • Phlebotomy expertise
  • Multitasking and prioritization
  • Attention to detail
  • Task delegation
  • Product knowledge
  • Data entry proficiency
  • Venipuncture skills
  • Specimen collection accuracy
  • Blood draw precision
  • Workload management
  • Laboratory maintenance

Timeline

Center Supervisor

Biolife Plasma Services
05.2023 - Current

Drug Testing Technician

Pascua Yaqui Tribe
08.2021 - 08.2022

Customer Service Representative

Citi Bank
10.2019 - 10.2020

Phlebotomy Technician - Phlebotomy

Brookline College

High School Diploma -

Tucson High Magnet School