Detail-oriented team leader skilled in facilitating communication among staff and ensuring operational efficiency. Experienced in patient intakes and phlebotomy procedures, dedicated to enhancing team performance and donor safety.
Overview
6
6
years of professional experience
Work History
Center Supervisor
Biolife Plasma Services
Tucson, AZ
05.2023 - Current
Supervised daily operations and staff activities in a busy community center.
Trained new employees on procedures, safety protocols, and customer service standards.
Conducted pre-donation screenings and health assessments to ensure donor safety.
Facilitated communication among staff, participants, and external partners for operational efficiency.
Inspected equipment regularly to identify safety hazards and ensure proper functioning.
Provided feedback to team members to enhance performance.
Ensured accurate tracking through proper labeling and storage of processed plasma.
Collected blood samples from patients using effective phlebotomy techniques.
Drug Testing Technician
Pascua Yaqui Tribe
08.2021 - 08.2022
Conducted drug testing procedures in compliance with tribal regulations.
Evaluated test results for accuracy and completeness before submitting them to the relevant parties.
Collected urine, blood, and saliva samples for accurate drug testing.
Coordinated with healthcare professionals to ensure timely sample collection.
Prepared testing samples for analysis according to established protocols.
Maintained secure records of test results and participant information.
Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
Organized and cataloged samples, ensuring proper labeling and storage conditions.
Customer Service Representative
Citi Bank
10.2019 - 10.2020
Managed customer inquiries and suggestions with professionalism and courtesy.
Resolved complaints through effective communication and problem-solving techniques.
Actively listened to customer concerns, escalating major issues when necessary.
Assisted with account inquiries and transaction processing efficiently.
Handled a steady flow of customer calls, minimizing wait times.
Educated clients on banking products and services to improve overall experience.