Dayveon Brown
Frisco,TX
Summary
Driven Amazon Dispatcher with expertise in project management, data analysis, and time management. Proven ability to optimize delivery schedules and enhance customer satisfaction through effective communication.
Overview
6
6
years of professional experience
Work History
IT Project Manager / Logistics Dispatcher
Amazon The Bridge Delivery Service
Lewisville, Texas
05.2021 - Current
- Lead IT implementation while managing end to end service deployment to ensure timely, reliable, and secure delivery.
- Manage communication between drivers and customers to ensure clarity.
- Coordinate delivery schedules for efficiency and timely service.
- Utilize routing software to optimize delivery paths, which reduces delays.
- Resolve customer inquiries and complaints promptly and professionally.
- Manage a large volume of phone calls while ensuring accuracy in data entry.
- Utilize computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Assign drivers to appropriate routes based on customer needs.
Education
Bachelor of Science - Information Technology
University of North Texas
Denton, TX05-2027
Associate of Science - Information Technology
Collin College
Frisco, TX05-2021
Skills
- Project management
- Team collaboration
- Data analysis
- Time management
- Microsoft powerpoint, excel, and Word
- 3D CAD software
- C
- Relational databases (PostgreSQL, MySQL)
- AI application awareness
- Agile framework fundamentals
- Project planning and task tracking
- Payroll software expertise
Timeline
IT Project Manager / Logistics Dispatcher
Amazon The Bridge Delivery Service
05.2021 - Current
Bachelor of Science - Information Technology
University of North Texas
Associate of Science - Information Technology
Collin College