Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Solutions Specialist
AT&T
Phoenix, US
11.2024 - Current
Provide high-level customer service in a fast-paced retail environment, assisting with device setup and billing issues.
Educated customers on latest AT&T wireless products to enhance user experience.
Managed accounts, troubleshooting, and service optimization using AT&T's proprietary systems.
Collaborated with team leads to improve workflow and maintain excellent customer satisfaction scores.
Business Development Intern
Enterprise Rent-A-Car (Summer 2024)
Tempe, AZ
05.2024 - 10.2024
Acquired hands-on experience in customer retention strategies and contract management.
Shadowed leadership during branch meetings to enhance understanding of productivity tracking.
Demonstrated ability to work independently as well as collaboratively within a team environment.
Logistics & Operations Supervisor
Sodexo
Phoenix, AZ
02.2022 - 04.2024
Supervised over 12 warehouse staff, enhancing daily output levels.
Led safety and equipment training programs to ensure compliance.
Senior Home and Financial Solutions Specialist at Mr Cooper Powered by Rocket MortgageSenior Home and Financial Solutions Specialist at Mr Cooper Powered by Rocket Mortgage