Aniya Harris
Huntsville,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Walmart
09.2021 - Current
- Developed strategies for increasing sales and improving customer service.
- Organized and managed promotional events to introduce new products and services to customers.
- Provided remote assistance to customers via phone or online chat services.
- Developed and implemented strategies to improve customer service quality.
- Followed up on customer complaints or inquiries regarding service or product issues.
- Followed safety protocols at all times while performing services for customers.
- Provided technical support services remotely via phone or email when required by customers after initial consultation had been completed.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Education
High School Diploma -
Faith Covenant Academy
05-2021
Skills
- Customer service and assistance
- Customer Needs Analysis
- Inbound and Outbound Calling
- Account updating
- Data Entry
- Product Knowledge
- Call Management
- Computer Proficiency
- Order Processing
- In-store support
- Payment Processing
- Delivery Scheduling
- Administrative Support
Timeline
Customer Service Specialist
Walmart
09.2021 - Current
High School Diploma -
Faith Covenant Academy