Dazhana Horne
Tarboro,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Focus
09.2021 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Researched product and issue resolution tactics to address customer concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Alorica
08.2018 - 09.2021
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Investigated insurance claims denials and appeals.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Resolved billing inquiries and disputes in timely fashion.
Education
High School Diploma -
Northeast Carolina Prep
Tarboro, NC05.2019
Skills
- Medical Billing
- Health Education
- HIPAA Compliance
- Benefits Explanations
- Patient Account Reviews
- Claims Handling and Coverage Verification
- Medicaid
- Problem-Solving Ability
- Critical Thinking
- Efficient Data Entry
- Microsoft Outlook
- Persuasion
Timeline
Customer Service Representative
Focus
09.2021 - 10.2023
Customer Service Representative
Alorica
08.2018 - 09.2021
High School Diploma -
Northeast Carolina Prep