Dazia Jones
Baltimore,MD
Summary
Goal-oriented leasing management professional with a solid understanding and exceptional relationship-building abilities. Friendly and personable team player with an analytical approach. .
Overview
3
3
years of professional experience
Work History
Resident Services Coordinator
AION Management
Baltimore, MD
01.2024 - Current
- Created a welcoming environment by greeting visitors warmly and providing prompt service.
- Advised tenants on tenant rights and regulations regarding leases and rental agreements.
- Participated in weekly staff meetings to discuss current cases and develop strategies for addressing client needs.
- Led campus tours, new resident orientation and ongoing educational sessions.
Assistant Property Manager/Leasing Specialist
Habitat of America
BALTIMORE, Maryland
05.2022 - 06.2024
- Assisted customers in completing rental applications and verifying qualifications.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Maintained accurate records of all current leases, renewals, terminations, and other related documents.
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
- Used conflict resolution skills to quickly resolve issues among residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Assisted property manager in leasing and marketing activities.
Education
Bachelor of Science - Business Administration And Management
University of Maryland Global Campus
Hyattsville, MD04-2018
Skills
- Email Communication
- Application processing
- Follow-up skills
- Relationship building and rapport
- Property Showing
- Lease agreement preparation
- Tenant issue resolution
- Property tours and inspections
- Performance optimization strategies
References
References available upon request.
Timeline
Resident Services Coordinator
AION Management
01.2024 - Current
Assistant Property Manager/Leasing Specialist
Habitat of America
05.2022 - 06.2024
Bachelor of Science - Business Administration And Management
University of Maryland Global Campus
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