Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Dazia Diamond

Cleveland

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing, and sales. Demonstrates strong communication skills and the ability to work collaboratively in team environments. Proven track record of enhancing customer satisfaction and contributing to sales growth. Committed to continuous learning and adapting to new processes for organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Henines Grocery Store
07.2022 - Current
  • food service associate
  • part of a team that continuously evaluates store conditions to maintain the highest levels of quality, cleanliness, stock levels, signage, and serviceability
  • a commitment to excellence and a proactive approach to customer engagement, ensuring that every customer feels acknowledged and valued

Dental Technician

Case Western Reserve University
11.2021 - 05.2022
  • Conducted wear tests to check designs for dental appliance durability over repeated use.
  • Provided technical support for dental equipment maintenance and troubleshooting issues.
  • Conducted quality control tests on completed products to ensure accuracy and safety standards were met.
  • Sterilized all instruments before use in accordance with standard operating procedures.

Barista / Cook

Cleveland Coffee Company
01.2021 - 11.2021
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.

Cashier / Sandwich maker

Subway
09.2020 - 12.2020
  • Answered customer questions and provided store information.
  • Greeted customers promptly and responded to questions.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Worked closely with front-end staff to assist customers.
  • Ensured compliance with all safety regulations within the store environment.

Cashier/Bookseller

CSU Bookstore
08.2020 - 09.2020
  • Temporary
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Greeted customers promptly and responded to questions.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customers' questions and provided information on store procedures or policies.

Cashier / Bookseller

Barnes and Noble
08.2019 - 03.2020
  • Maintained work area and kept cash drawer organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customers' questions and provided information on store procedures or policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Cashier

Tower City Cinemas
06.2019 - 08.2019
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Answered customer questions and provided store information.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Assistant

Hallman & Stasko
03.2019 - 06.2019
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Greeted visitors, clients and guests in a professional manner.
  • Handled confidential information with discretion and integrity.
  • Gathered and sorted data for reports and files.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Used filing systems to improve document management and organization.
  • Entered data into databases accurately and efficiently.

Cook/ Cashier

Balance Grille
11.2018 - 02.2019
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Cashier

Potbelly Restaurant
05.2018 - 10.2018
  • Offered customers carry-out service at completion of transaction.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customer questions and provided store information.
  • Followed company security procedures for handling large sums of money.
  • Maintained work area and kept cash drawer organized.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Cashier

Burger King
08.2017 - 10.2017
  • Offered customers carry-out service at completion of transaction.
  • Processed sales transactions to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Built and maintained productive relationships with employees.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

Associates - Associates of Arts

Cuyahoga Community College
Cleveland, OH
02-2022

High School Diploma -

Horizon Science Academy Cleveland High School
Cleveland, Ohio
05.2015

Skills

  • Effective Communication
  • Team Leadership
  • Advanced MS Office Skills
  • QuickBooks Expertise
  • Accurate Data Entry
  • Efficient Record Management
  • Proficient in Simultaneous Prioritization
  • Thorough Observation
  • Service Excellence
  • Effective Conflict Management
  • Food Preparation Associate
  • Prioritization and Scheduling

Accomplishments

Conducted successful experiments on Fox 8 news

Certification

  • CITI training program - Information Privacy Security (IPS)
  • CITI training program - Responsible Conduct of Research

Languages

English
Professional

Timeline

Henines Grocery Store
07.2022 - Current

Dental Technician

Case Western Reserve University
11.2021 - 05.2022

Barista / Cook

Cleveland Coffee Company
01.2021 - 11.2021

Cashier / Sandwich maker

Subway
09.2020 - 12.2020

Cashier/Bookseller

CSU Bookstore
08.2020 - 09.2020

Cashier / Bookseller

Barnes and Noble
08.2019 - 03.2020

Cashier

Tower City Cinemas
06.2019 - 08.2019

Assistant

Hallman & Stasko
03.2019 - 06.2019

Cook/ Cashier

Balance Grille
11.2018 - 02.2019

Cashier

Potbelly Restaurant
05.2018 - 10.2018

Cashier

Burger King
08.2017 - 10.2017

Associates - Associates of Arts

Cuyahoga Community College

High School Diploma -

Horizon Science Academy Cleveland High School

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Dazia Diamond