Daziah Davis
Centerville,GA
Summary
Customer service professional with proven ability to drive sales and build strong client relationships. Known for collaborative team efforts and achieving results through adaptability and reliability. Skilled in conflict resolution and upselling techniques embodying customer-first mindset.
Overview
8
8
years of professional experience
Work History
Claims Customer Service Representative
GEICO
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Handled escalated calls professionally while maintaining composure und
essure from distressed or dissatisfied customers.
Customer Service Representative
Collier And Davis Community Services
03.2019 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Customer Service Cashier
Compass Rose Cafe
10.2017 - 03.2019
- Delivered exceptional customer service by promptly responding to inquiries and resolving any concerns or challenges that arose
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma - undefined
Rutland High School
Macon, GA05.2020
Skills
- Data Entry
- Multi-Line Phone Systems
- Active Listening
- Call Center Experience
- Patience And Resilience
- Time Management
- Customer Service
- Microsoft Excel and Microsoft Word
- Cash Management
- Payment Processing
- Cleaning and Organization
- Team-Oriented
Timeline
Claims Customer Service Representative
GEICO
11.2021 - Current
Customer Service Representative
Collier And Davis Community Services
03.2019 - 11.2021
Customer Service Cashier
Compass Rose Cafe
10.2017 - 03.2019
High School Diploma - undefined
Rutland High School