Dazjia Holmes
GC Services
Copperas Cove,TX
10
years of professional experience
Customer Service Representative with over 5 years of experience in resolving customer concerns, processing payments, and delivering accurate information. Experienced in managing high-volume calls and maintaining billing accounts. Strong communication, time management, and organizational skills enhance the ability to foster positive customer experiences.
Work History
Customer Service Representative
1 Year 7 Months- Assisted customers with questions about electric bills, account balances, payments, and billing charges.
- explained billing statements, due dates, fees and available payment arrangements and account updates.
- handled high volume inbound calls while providing accurate and efficient customer service.
- de- escalated difficult customer situations through active listening and effective problem solving.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
Customer Support Specialist
4 Years 8 Months- Provide professional customer support through phone, email, chat , and other digital communication channels.
- responded to customer questions, concerns, and service requests promptly, contributing to increased customer satisfaction.
- documented customer inquiries and provided accurate solutions, fostering a positive customer experience.
- document customer inquiries and provide accurate solutions while maintaining a positive experience.
- managed multiple customer inquiries with accuracy and attention to detail, ensuring effective resolution of issues.
Customer Service Cashier
3 Years 6 Months- Processed customer orders and accurately handled payment transactions.
- Assisted customers with locating products and provided information about store services and promotions.
- maintained a clean, organized and welcoming checkout area.
- maintained an accurate cash drawer and balanced transactions at the end of each shift.
- operated cash registers and accurately processed cash,credit, and debit transactions.
Education
High School Diploma
Skills
Payment processing
Data entry
Customer service
Attention to detail
De-escalation techniques
Active listening
Critical thinking
Conflict resolution
Timeline
Customer Service Representative
GC Services
08.2024 - 03.2026Read More
Customer Support Specialist
OptumRx
10.2019 - 06.2024Read More
Customer Service Cashier
Walmart
02.2016 - 08.2019Read More
Jones High School
High School Diploma
Read More