Dazyah Al-Aleem
Oklahoma City,OK
Summary
Dynamic professional with a proven track record in event planning and customer relationship management. Excelled in contract building, and exceptional customer service at entertainment establishments. A knowledge of social media content creation and event catering, demonstrating a results-driven approach and strong public speaking abilities. Comfortable working alone, and as a member of a team. An understanding of calendar management for multiple locations under the same entity, with two contrasting software systems. Relaying imperative information to the correct colleagues. Open to constructive criticism and a readiness to learn.
Overview
13
13
years of professional experience
Work History
Customer Care Specialist
Heyday Entertainment Center
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Responded to customer inquiries via phone, email and web-based platforms.
- Built Youth Birthday Party Packages and Contracts for customers.
Event Coordinator
Blue Zoo Aquarium Oklahoma City
04.2021 - 10.2023
- Coordinated schedules and timelines for events.
- Event Lead
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for parties as large as 400 and small gatherings.
- Worked with non-profit organizations.
- Liaised with marketing and PR in promoting special events on social calendars.
- Supervised event team in setting up and tearing down events.
- Coordinated birthday parties, dive experiences, and field trips for customers.
- Selection and ordering of décor and event materials.
- Prepared and billed invoices for customers.
- Multi-tasked as Blue Zoo Education Team Member.
Furniture Designer
Deja Aja Creations
09.2014 - 03.2020
- Applied space planning principles to calculate space for furniture.
- Used scrap wood, textiles, metals, and stones to create sample pieces and test materials.
- Managed and executed purchase approval, and purchase order creation.
- Selected wall mountings and purchased furnishings, artworks, and accessories to complement furniture design themes.
- Had clientele of 60 customers.
- Sales increased by 50% within two-year span.
Sales Associate
Sally's Beauty Supply
09.2011 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Average 30 calls per day for customer service.
Education
Bachelor of Arts - Theatre Performance
University of Central Oklahoma
Edmond, OK12.2015
High School Diploma -
Putnam City Original
Oklahoma City, OK06.2011
Skills
- Staff Leadership
- Special Event Planning
- Detail-Oriented
- Strong Public Speaking and Written Communication Skills
- Social Media Content Creator
- Excellent Customer and Hospitality Services
- Event Calendar Management
- Event Catering
- Call Center Experience
- Customer Relationship Management
- Brand representation
- Calendar Management
References
Connie Cuellar
Sales Manager
HeyDay Entertainment
405-808-0458
Dewey Joe Beene Jr.
Director of Marketing & Sales
HeyDay Entertainment
405-204-7319
Julia Prentice
Assistant Sales Manager
HeyDay Entertainment
405-496-2720
James Bishop Campbell
General Manager
Blue Zoo Aquarium
405-760-4570
Timeline
Customer Care Specialist
Heyday Entertainment Center
10.2023 - Current
Event Coordinator
Blue Zoo Aquarium Oklahoma City
04.2021 - 10.2023
Furniture Designer
Deja Aja Creations
09.2014 - 03.2020
Sales Associate
Sally's Beauty Supply
09.2011 - 10.2014
Bachelor of Arts - Theatre Performance
University of Central Oklahoma
High School Diploma -
Putnam City Original
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