Eli Anderson
Moore,OKLAHOMA
Summary
Dynamic leader with proven expertise in performance management and customer service honed at Heyday Entertainment. Excelled in team supervision, enhancing departmental rapport, and personnel training, significantly boosting team efficiency and customer satisfaction. Skilled in workflow coordination and relationship building, adept at fostering a productive and positive work environment. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
4
4
years of professional experience
Work History
Department Manager
Heyday Entertainment
02.2024 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Lead Server
Heyday Entertainment
08.2023 - 02.2024
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
Technican
Heyday Entertainment
02.2022 - 08.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Worked with diverse types of weather and ground conditions.
- Spread out articles or materials and examined for holes, tears and other defects.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
Arcade Supervisor
Heyday Entertainment
05.2020 - 02.2022
- Answered guest questions to provide fun game experience.
- Coordinated supply orders, storage and distribution for program.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Trained workers in service policies, safety requirements and specifics of activities.
Education
Bachelor of Arts - Psychology
University of Oklahoma
Norman, OK11-2025
High School Diploma -
Moore High School
Moore05-2022
Skills
- Customer Service
- Performance Management
- Workflow Coordination
- Team Supervision
- Departmental rapport
- Personnel training and development
- Flexible Schedule
- Product restocking
- Relationship building and management
Timeline
Department Manager
Heyday Entertainment
02.2024 - Current
Shift Lead Server
Heyday Entertainment
08.2023 - 02.2024
Technican
Heyday Entertainment
02.2022 - 08.2023
Arcade Supervisor
Heyday Entertainment
05.2020 - 02.2022
Bachelor of Arts - Psychology
University of Oklahoma
High School Diploma -
Moore High School
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