University of California, Office of the President | 12.2024 - Current
Manage post and pre-retirement death cases, calculations, and reissue payments
Asses completeness and accuracy of survivor documentation to determine benefit eligibility
Conduct application reviews, verifying compliance criteria for approval decisions
Benefits Analyst II
3 Years 10 Months
University of California - Office of the President | Oakland | 02.2023 - 12.2026
Create and maintain post-retirement death applications, calculations and reissue payments due
Evaluate documents provided by benefit claimants to prepare case for benefit payments
Manage benefit applications for over 40 cases per month
Senior Loan Processor
1 Year 9 Months
Flagstar Bank | Troy | 07.2020 - 04.2022
Orchestrated refinance process and provided customer support for borrowers across the United States
Trained and served as a mentor for other colleagues
Exceeded team goals and handled highest queue of loans
Lead Membership Associate
2 Years 9 Months
SEIU-United Healthcare Workers West | Oakland | 06.2017 - 03.2020
Guided a team of Membership Associates and ensured the retention of union members
Produced receipts and handled data management for all reports and statistical information
Directed accounts receivable, including analysis, planning, and organizing for approximately 35,000 accounts
Community Lending Specialist
1 Year 3 Months
Federal Home Loan Bank | San Francisco | 06.2014 - 09.2015
Administered Affordable Housing Program set-aside disbursement requests from member institutions
Analyzed and validated homebuyer’s household income eligibility per program guidelines
Underwriter
8 Months
Sutherland Global Services | Houston | 11.2012 - 07.2013
Provided loan decision on files by analyzing income, credit, appraisal report and all other information pertinent to the credit decision process for each mortgage application
Achieved service level agreement (SLA) by underwriting 2-3 files per day
Received credit signing authority to approve conventional loans up to $417,000 after successfully passing underwriting audit
Mortgage Loan Processor
JPMorgan Chase
Prepared and processed mortgage loan records, files and correspondence from application to closing
Requested and reviewed all needed supporting documentation including appraisals, title, disclosure statements, and insurance information
Managed pipeline along with any inbound and outbound calls to customers for resolution
Analyzed personal financial statements and tax returns
Commercial Banking Document Administrator II, Ofcr
6 Years 7 Months
Bank of America | St. Louis | 03.2005 - 10.2011
Prepared/reviewed documentation in accordance with Bank policies and procedures
Interfaced with company vendors, legal counsel, line partners, and clients to ensure world-class documentation accuracy
Performed as a backup Document Administrator Workflow Coordinator: Independently process requests that flow through the team mailbox
Set up and updated STATS packages on all engagements received
Timeline
Benefits Analyst III
University of California, Office of the President
12.2024 - CurrentRead More
Benefits Analyst II
University of California - Office of the President
02.2023 - 12.2026Read More
Senior Loan Processor
Flagstar Bank
07.2020 - 04.2022Read More
Lead Membership Associate
SEIU-United Healthcare Workers West
06.2017 - 03.2020Read More
Community Lending Specialist
Federal Home Loan Bank
06.2014 - 09.2015Read More
Underwriter
Sutherland Global Services
11.2012 - 07.2013Read More
Commercial Banking Document Administrator II, Ofcr