Juliana Castellan
Opa-locka,FL
Summary
Dynamic marketing and service professional with a proven track record at Joe Canal's Discount Liquor and Do&Co Miami Catering. Excelled in audience engagement, increasing customer loyalty, and streamlining operations. Fluent in Spanish and English, demonstrating exceptional communication and leadership skills. Achieved significant improvements in efficiency and customer satisfaction without sacrificing quality.
Overview
3
3
years of professional experience
Work History
Joe Canal's Discount Liquor - Marketing/Media Manager
Joe Canal's Discount Liquor
Millville, NJ
01.2024 - Current
- Managed social media accounts and grew audience engagement.
- Advertised upcoming sales and new items through social media platforms.
- Created content for social media campaigns.
- In charge of updating and maintaining the store's website.
- Managed social media accounts to engage target audiences.
- Researched new, burgeoning social media platforms, and created a social media presence on modern sites.
Joe Canal's Discount Liquor - Cashier/Service Staff Manager
Joe Canal's Discount Liquor
Millville, NJ
05.2022 - Current
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Set up new sales displays each week, with fresh merchandise.
- Counted and balanced cashier drawers.
- Balanced daily transactions on a computerized point-of-sale system.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Onboarded new employees with training and new hire documentation.
Server at Paddock (Mercedes) Formula 1 Grand Prix
Do&Co Miami Catering
Austin, USA
10.2024 - 10.2024
- Provided service to Mercedes Drivers and team
- Provided excellent customer service to ensure satisfaction
- Assisted in seating arrangements for large groups of VIPs when necessary
- Maintained an organized work environment by restocking supplies and ensuring proper cleanliness standards were met
- Monitored bar area for overcrowding and took appropriate action as needed
Server at Paddock (Mercedes) Formula 1 Grand Prix
Do&Co Miami Catering, Inc
Miami, USA
05.2024 - 05.2024
- Responded efficiently to guest inquiries and complaints in a professional manner
- Ensured that each guest was served courteously, quickly, and efficiently
- Performed opening and closing duties such as setting up the dining area, and restocking supplies
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Provided excellent customer service to ensure satisfaction
Assistant for Honors College Director
St. Thomas University
Miami Gardens, USA
01.2024 - 05.2024
- Answer incoming calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Organize resources, records, and personnel to accomplish aggressive targets.
- Expedite project completion times due to the ability to multitask effectively under tight deadlines.
- Increase efficiency by implementing new processes and providing administrative support to management.
- Assist the director in all aspects of business operations.
Server at Paddock Club, Formula 1
Do&Co Miami Catering, Inc.
Miami, USA
05.2023 - 05.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Bussed and reset tables to keep the dining room and work areas clean
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
Education
International Business - Leadership
St. Thomas University
Miami Gardens05.2025
Skills
- Fluent in Spanish and English
- Strong interpersonal and communication skills
- Organizational and time management abilities
- Multitasking abilities
- Supervision and leadership
- Customer service
- Team Management
- Problem Resolution
- Problem-Solving
- Cross-functional teamwork
Accomplishments
- Part of the swim team at St. Thomas University all four years.
- Elected team captain for season's 2023-2024 and 2024-2025.
Timeline
Server at Paddock (Mercedes) Formula 1 Grand Prix
Do&Co Miami Catering
10.2024 - 10.2024
Server at Paddock (Mercedes) Formula 1 Grand Prix
Do&Co Miami Catering, Inc
05.2024 - 05.2024
Joe Canal's Discount Liquor - Marketing/Media Manager
Joe Canal's Discount Liquor
01.2024 - Current
Assistant for Honors College Director
St. Thomas University
01.2024 - 05.2024
Server at Paddock Club, Formula 1
Do&Co Miami Catering, Inc.
05.2023 - 05.2023
Joe Canal's Discount Liquor - Cashier/Service Staff Manager
Joe Canal's Discount Liquor
05.2022 - Current
International Business - Leadership
St. Thomas University
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