Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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LAURA AMAYA

Egg Harbor Township,NJ

Summary

Experienced hospitality professional with a passion for delivering exceptional customer service in fast-paced environments. Demonstrated ability to ensure customer satisfaction through teamwork and adaptability, consistently meeting evolving needs. Proficient in multitasking, addressing customer inquiries, and maintaining an organized workspace. Known for reliability, results-driven approach, positive attitude, and excellent communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Social Media Marketing Manager

The Inn At Sugar Hill
05.2023 - Current
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Created engaging multimedia content including graphics, videos, and food photography to enhance user experience.
  • Increased website traffic through effective content creation and search engine optimization strategies.
  • Maintained a consistent brand voice across all channels, fostering organic trust among followers and customers.

Server

The Inn at Sugar Hill
06.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Set positive tone for entire dining experience as first point of contact for incoming guests. Knowledgeable description of menu and specials.
  • Cultivated strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Achieved top sales during peak weekend hours.

Server

A Touch of Italy
09.2022 - 04.2023
  • Influenced / upsold guest purchases by enticing with higher margin items and add-ons and thoroughly knowing menu.
  • Assessed guest demeanor and identified negative behavior, addressing with manager.
  • Always able to accommodate order for guests if allowed to by kitchen.
  • Work thoroughly under pressure and have consistency

Server

Sun Harbor Seafood and Grill
06.2022 - 10.2022
  • Kept detailed track of customer orders during peak service times.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Created and maintained optimal communication chain in Spanish between runners & kitchen, for dietary needs and reducing guest dissatisfaction.

Server & Hostess

Josie Kelly's Public House
02.2021 - 07.2022
  • Lead host , demonstrated strong multitasking skills by having other hosts sit simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess / Server

Valentinas trattoria
07.2018 - 03.2020
  • Closed out podium at end of shift and maintained order and organization.
  • Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
  • Studied restaurant activity to determine seating and dining flow at peak hours

Education

Public Relations -

Atlantic Cape Community College
Mayslanding, NJ
05.2021

Skills

  • Fluent Bilingual in English and Spanish
  • High-Volume Dining
  • Order Accuracy
  • Menu Memorization
  • Sales Expertise
  • Suggestive Selling

Certification

Nocti Certified

Languages

Spanish
Native or Bilingual

Timeline

Server

The Inn at Sugar Hill
06.2023 - Current

Social Media Marketing Manager

The Inn At Sugar Hill
05.2023 - Current

Server

A Touch of Italy
09.2022 - 04.2023

Server

Sun Harbor Seafood and Grill
06.2022 - 10.2022

Server & Hostess

Josie Kelly's Public House
02.2021 - 07.2022

Hostess / Server

Valentinas trattoria
07.2018 - 03.2020

Public Relations -

Atlantic Cape Community College

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LAURA AMAYA