Justin Taylor
Dallas,TX
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional client service to a wide variety of clients. Proven ability to quickly assess various needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value with any company or organization.
Overview
5
5
years of professional experience
Work History
Billing Specialist
State Farm Insurance Inc
04.2023 - Current
- Streamlined interdepartmental communication to accelerate resolution of overlapping or unclear charges on client accounts.
- Assisted agents in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained accurate records of customer refunds.
- Learned and adapted quickly to new technology and software applications.
Customer Solutions/ Sales Representative
Home Partners Of America
04.2021 - 06.2022
- Worked directly with realtors ensuring that all documentation is in place to complete the sale of the home.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Remained current on relevant product and industry information to provide up-to-date catalogs and services.
- Called and met with regular and prospective customers to build long-term customer relationships and networks.
- Attended scheduled training sessions, department meetings and company events to build expertise and promote company image.
- Used knowledge of company products and services to recommend solutions to customers.
- Responded promptly to customer queries to increase overall satisfaction.
Member Services Representative
Lindsey Health Holdings
11.2019 - 04.2021
- Received inbound calls to assist advantage members with their medical, dental, and vision benefits inquiries.
- Determined which options best fit the customers' healthcare needs.
- Participated in healthcare continuing education courses to stay update with the current healthcare laws.
- Consistently met all performance and satisfaction goals.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Troubleshot minor problems and reported larger technical issues.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Determined charges for services requested and arranged for billing.
Customer Care Representative
JCPenney Logistics Center
11.2018 - 11.2019
- Ensured customer satisfaction by promptly resolving any complaints.
- Exceeded performance metrics relates to call time, quality, and customer satisfaction.
- Used database system to record notes and call information.
- Learned company policies, rules and performance requirements to achieve successful calling metrics.
- Managed and resolved issues with customers during calls by following determined script.
- Answered calls, left voicemails and scheduled follow-up calls to drive customer engagement.
- Met performance goals and call center metrics in fast-paced performance setting.
- Conferred with customers by telephone or in-person to provide product or service information.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
Education
High School Diploma -
New Albany High School
New Albany, OH06.2017
Skills
- Project Management
- Customer Relations
- Corporate Standards
- Senior Leadership Support
- Customer Implementation Support
- Customer Relationship Management
- POS Transactions
- Organizational Leadership
- Administrative and Office Support
- Trained in Salesforce
Timeline
Billing Specialist
State Farm Insurance Inc
04.2023 - Current
Customer Solutions/ Sales Representative
Home Partners Of America
04.2021 - 06.2022
Member Services Representative
Lindsey Health Holdings
11.2019 - 04.2021
Customer Care Representative
JCPenney Logistics Center
11.2018 - 11.2019
High School Diploma -
New Albany High School