Cailey Highsmith
Fort Walton Beach
Summary
Versatile and results-driven professional with a track record of enhancing customer satisfaction and streamlining inventory processes at Harbor Freight Tools. Excelled in logistics analysis and customer relations, achieving 100% end-user satisfaction through focused listening skills and meticulous attention to detail. Proven ability to maintain high cleanliness standards and manage critical tasks efficiently.
Overview
3
3
years of professional experience
Work History
Logistics Specialist
Harbor Frieght Tools
01.2025 - Current
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Provided customers with status updates for tracked packages.
Customer Service Representative
Cefcostores
08.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Publix Grocery Store
07.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Ice Cream Attendant
Baskin Robbins Franchisee
05.2022 - 07.2023
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Collaborated with team members to optimize customer flow during peak hours, minimizing wait times.
- Restocked supplies and ingredients as needed, ensuring product availability for customers.
- Utilized time management skills effectively by multitasking between serving customers, cleaning the workspace, and restocking items.
- Managed long lines of waiting customers by keeping a calm demeanor under pressure.
Education
High School Diploma -
Choctawhatchee Senior High School
Fort Walton Beach, FL05-2023
Skills
- Focused Listening Skills
- Customer assistance
- Frozen Dessert Preparation
- Inventory counting
- Critical thinking
- Work ethic and integrity
- Logistics analysis
- Data entry
- Patience and empathy
- Time management skills
- Customer relations
- Cleanliness standards
Timeline
Logistics Specialist
Harbor Frieght Tools
01.2025 - Current
Customer Service Representative
Cefcostores
08.2024 - 01.2025
Cashier
Publix Grocery Store
07.2023 - 08.2024
Ice Cream Attendant
Baskin Robbins Franchisee
05.2022 - 07.2023
High School Diploma -
Choctawhatchee Senior High School
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