Tamica Mallett
Leland,NC
Summary
Dynamic professional with a proven track record at Velocity Vehicle Group, excelling in customer retention and sales enhancement. Expert in data entry and inventory coordination, I leverage strong customer support skills and a detail-oriented approach to drive business growth. Achieved significant project milestones, demonstrating technical proficiency and focused listening to exceed management expectations.
Overview
30
30
years of professional experience
Work History
AP SYSTEM SPECIALIST
Velocity Vehicle Group
Wilmington, NC
06.2021 - Current
- Handled finalizing sales through completion of transactions and submission of documents.
- Responded to inquiries with details and promotion of company services.
- Collaborated with other staff members to ensure successful implementation of projects.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained positive working relationship with fellow staff and management.
STORE MANAGER/Counter Salesperson
Napa Auto Parts/Walker Auto Parts
Fayetteville/Wilmington, NC
04.2010 - 05.2021
- Monitored inventory levels and placed orders to restock shelves.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Resolved customer complaints in a timely manner.
RETENTION ASSOCIATE
AT&T Call Center
Fayetteville, NC
08.2008 - 11.2009
- Retain customers cell phone business.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Managed multiple tasks simultaneously while maintaining attention to detail.
PROJECT SUPERVISOR
United Investments
Fayetteville, NC
06.2004 - 04.2008
- Oversaw project planning elements, maintaining focus on budget control and timeline tracking.
- Worked in tandem with project members to swiftly manage and fix problems.
- Supervised project timelines, pinpointing issues requiring action.
- Ensured consistent information flow by providing project updates to all involved parties.
CUSTOMER SERVICE ADVISOR
Sears Auto Center
Fayetteville, NC
08.1995 - 04.2004
- Consulted with customers regarding needs and addressed concerns.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Education
Bachelor of Arts (B.A.) - Visual Communications
AIU UNIVERSITY
04.2015
Skills
- Strong Customer Support Skills
- Detail-Oriented Approach
- Skilled in Data Entry
- Technical Proficiency
- Office Equipment Management
- Focused Listening Skills
- Inventory Coordination
References
References available upon request
References
References available upon request.
Timeline
AP SYSTEM SPECIALIST
Velocity Vehicle Group
06.2021 - Current
STORE MANAGER/Counter Salesperson
Napa Auto Parts/Walker Auto Parts
04.2010 - 05.2021
RETENTION ASSOCIATE
AT&T Call Center
08.2008 - 11.2009
PROJECT SUPERVISOR
United Investments
06.2004 - 04.2008
CUSTOMER SERVICE ADVISOR
Sears Auto Center
08.1995 - 04.2004
Bachelor of Arts (B.A.) - Visual Communications
AIU UNIVERSITY
Similar Profiles
Alec OrellanaAlec Orellana
Diesel Technician at Velocity Vehicle GroupDiesel Technician at Velocity Vehicle Group
Colorado CoronaColorado Corona
Level A Field Technician at Velocity Vehicle GroupLevel A Field Technician at Velocity Vehicle Group
Selina EspinosaSelina Espinosa
Parts Admin at Velocity Vehicle Group AustraliaParts Admin at Velocity Vehicle Group Australia