Michaela Thurston

• Analyzed data trends to support operational decision-making and enhance process efficiency.
• Assisted in project management tasks, ensuring timely completion of deliverables.
• Maintained documentation for compliance purposes, contributing to audit readiness.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Optimized inventory management, minimizing waste and reducing costs.
• Implemented customer feedback system to inform product development.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Generated reports detailing findings and recommendations.
• Conducted regular reviews of operations and identified areas for improvement.

• Facilitated communication between stakeholders to streamline patient care support.
• Greeted customers and clients to create welcoming atmosphere.
• Assisted team with operational policies and procedures to drive services.
• Built relationships with key stakeholders, fostering collaboration and understanding between organization and Veteran community.
• Resolved conflicts between staff members and community members in

diplomatic manner.

• Collaborated with Imaging (MRI) to organize and set up Veteran communication letters.
• Assisted Recreational Therapist with post-operative rehabilitation in art therapy room.
• Actively worked with Recreational Therapist to assist in specialized bicycles in rehabilitation activates for Veterans.