Diraliz Cruz
Longmeadow
Summary
Results-driven Admissions Counselor with extensive experience guiding students through the admissions process and effectively promoting university events. Proven expertise in sales and customer service has consistently improved client satisfaction and driven revenue growth. Proficient in research and data analysis, providing valuable insights that support academic initiatives. Bilingual professional with exceptional communication and interpersonal skills, fostering strong relationships with diverse student populations.
Overview
8
8
years of professional experience
Work History
Admissions Counselor
Bay Path University
08.2023 - Current
- Review applications, guide students to resources, ensuring efficient admissions process.
- Manage admissions funnel and territories across four states, enhancing recruitment strategies.
- Engage prospective students through meetings and events, increasing program interest.
- Travel for recruitment, generating new inquiries, and expanding university recognition.
Research Assistant
Providence College
01.2021 - 08.2023
- Monitored metabolic rates of insect castes using respirometry, ensuring precise data collection.
- Dissected and analyzed insect brains using a 96-well metabolic analyzer, enhancing research accuracy.
- Collaborated with team to interpret metabolic data, contributing to significant research findings.
Sales Associate
The North Face
11.2022 - 05.2023
- Mastered product knowledge, boosting monthly sales and enhancing customer satisfaction.
- Engaged with customers daily, providing tailored advice and resolving issues effectively.
Sales Associate
Gap
10.2020 - 11.2022
- Built strong customer relationships through effective questioning and listening, boosting satisfaction.
- Handled cash register and sales floor operations, ensuring smooth transactions and customer service.
- Advised customers on product selection, meeting their needs and increasing sales.
Server
Smashburger
12.2017 - 04.2020
- Served food and beverages efficiently in a busy restaurant, ensuring high guest satisfaction.
- Built strong relationships with local patrons, boosting repeat business and enhancing loyalty.
- Handled high-volume service during peak hours, maintaining quality and speed.
- Consistently received positive feedback from guests, contributing to overall restaurant success.
Education
B.A. - Biology
Providence College
Providence, RI05.2023
Master of Science - Higher Education Administration
Bay Path University
Longmeadow, MA12-2025
Skills
- Sales experience
- Customer engagement
- Event coordination
- Team leadership
- Clear verbal communication
- Financial planning
- Strategic Planning
- Interpersonal Skills
- Territory Management
- Bilingual
- Social media proficiency
- Recruitment
Additional information
- Leadership | Providence College Board Of Programmers
- Diversity Committee Chair
- Plan, organized, and facilitate Providence College on-campus events
- Oversee and manage large budgets for the Diversity Committee ensuring funds are allocated properly
- Maintain consistent communication with local business vendors to ensure the execution of campus events
- Engage with local communities to support, promote and build relationships
- Collaborate with clubs, offices, and organizations on campus
- Market and Advertise events through social media
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Admissions Counselor
Bay Path University
08.2023 - Current
Sales Associate
The North Face
11.2022 - 05.2023
Research Assistant
Providence College
01.2021 - 08.2023
Sales Associate
Gap
10.2020 - 11.2022
Server
Smashburger
12.2017 - 04.2020
B.A. - Biology
Providence College
Master of Science - Higher Education Administration
Bay Path University