Cristina Roverso
Hayward,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Mailroom Lead Associate/Project Manager
The Millennium Group
San Francisco, CA
08.2021 - Current
- Delivered high level service to Pinterest clients to both maintain and extend relationships for future business opportunities.
- Maintained tactical control of project timelines to keep teams on task and achieve scheduled targets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Collaborated closely with project members to identify and quickly address problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Mailroom Clerk
TMG Pinterest
San Francisco, CA
01.2019 - Current
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Maintained accurate computer records of bill amounts and identified variances.
Lead Sale’s Associate
The Disney Store
Daly City, CA
01.2015 - 01.2019
- Trained, coached and mentored new sales associates for maximum performance.
- Developed strong rapport with customers and created positive impression of business.
- Monitored sales team performance and provided constructive feedback.
- Championed company products and increased quarterly revenue.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sale’s Associate
The Disney Store
San Francisco, CA
01.2010 - 01.2014
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Education
High School Diploma -
John O'Connell High School
San Francisco, CA05.2009
Skills
- Client Interfacing
- Internal and external coordination
- Multitasking Abilities
- Customer retention
- Project Management
- Relationship Building
- Product and Service Promotion
- Problem Solving
- Operating Procedures and Policies
- Profitability Assessments
- Market Trend Analysis
- Sales Projections
- Budgeting and Expenditures
Additional Information
- Was hired as a seasonal sale’s associate at the grand opening of the flagship Disney Store in the Downtown San Francisco location. I was promoted twice within the 5 years I worked at said location.
Languages
Spanish
Native or Bilingual
Timeline
Mailroom Lead Associate/Project Manager
The Millennium Group
08.2021 - Current
Mailroom Clerk
TMG Pinterest
01.2019 - Current
Lead Sale’s Associate
The Disney Store
01.2015 - 01.2019
Sale’s Associate
The Disney Store
01.2010 - 01.2014
High School Diploma -
John O'Connell High School