Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic

D’CORA BALDWIN

Duluth,GA

Summary

Dynamic Customer Care Associate with a proven track record at Remote Inc, enhancing support workflows through innovative macro libraries and UI/UX feedback. Skilled in Figma and collaboration tools like Notion, I drive impactful improvements in user resolution rates and cross-functional communication, ensuring seamless product launches and user experiences.

Overview

4
4
years of professional experience

Work History

Customer Care Associate

Remote Inc
Remote
01.2024 - Current
  • Collaborated with Product and CX teams on launch communications and asset deployment across internal tools.
  • Created internal macro libraries and visual guides, improving support agent workflows and user resolution rates.
  • Provided UI/UX feedback on internal support tools, influencing iterative improvements and design updates.
  • Contributed to knowledge base enhancements aligned with product and feature rollouts.

Member Support Specialist

Omada Health
Remote
06.2021 - 03.2025
  • Managed Tier 2 content and technical inquiries, deploying consistent responses across Zendesk and Notion.
  • Maintained dynamic content libraries and collaborated on localization-ready support materials.
  • Worked cross-functionally with QA and Product teams to improve user-facing feature flows.
  • Assisted in live chat rollouts and post-launch feedback collection for campaign initiatives.

Education

B.A. - User Experience Design

Arizona State University
Tempe, AZ
01.2027

UX Design Certificate -

Microsoft/Coursera
Online

Skills

  • Design and prototyping: Figma, Adobe Photoshop, Filmora
  • Collaboration and documentation: Notion, Confluence, Slack, SharePoint
  • Support and Ops: Zendesk, Microsoft Office, Jira, and GitHub

Interests

Passionate about digital storytelling, inclusive design, and building intuitive experiences for diverse audiences. Continuously learning through design coursework and prototyping projects focused on user engagement and accessibility.

Timeline

Customer Care Associate

Remote Inc
01.2024 - Current

Member Support Specialist

Omada Health
06.2021 - 03.2025

B.A. - User Experience Design

Arizona State University

UX Design Certificate -

Microsoft/Coursera

Similar Profiles

CREATE PROFILE
D’CORA BALDWIN