B.A. - User Experience Design
Arizona State University
Tempe, AZ01.2027
DCORA BALDWIN
Duluth,GA
Summary
Dynamic Customer Care Associate with a proven track record at Remote Inc, enhancing support workflows through innovative macro libraries and UI/UX feedback. Skilled in Figma and collaboration tools like Notion, I drive impactful improvements in user resolution rates and cross-functional communication, ensuring seamless product launches and user experiences.
Education
Work History
Customer Care Associate
Remote Inc
San Fransisco, CA
01.2024 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Member Support Associate
Omada Health
San Fransisco, CA
06.2021 - 03.2025
- Created, prepared, and delivered reports to various departments.
- Provided seller support on refunds, posted feedback and policy changes.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.