Tiara Battle
Riverview,FL
Summary
Professional with a 10 year robust background in customer service, adept at resolving issues, with a commitment to enhancing client satisfaction through accountability, agility, dedication to inclusivity, and courage through difficult situations. With the proven ability to collaborate effectively with team members to achieve goals and adapt to changing demands. Skilled in communication, problem-solving, continued learning opportunities, and delivering high-quality service. Reliable and results-driven, ready to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Customer Care Associate
Williams-Sonoma, Inc.
10.2025 - Current
- Managed and document 40-60 customer inbound and outbound calls via management software (email, phone, chat, etc.) using the one call resolution method.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Experienced with financial products, hospitality, and retail sales with direct customer contact.
- Collaborated with cross-functional teams to address operational challenges and improve customer satisfaction levels.
- Monitored key performance indicators, driving strategies that improved overall customer engagement metrics.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
Teacher
Murfreesboro City Schools
05.2021 - 02.2025
- Assessed 21 students and their progress through various evaluation methods, differentiating instruction as needed.
- Integrated technology into lessons to enhance learning experiences and student engagement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, positive learning environments, group projects, participation, collaboration, and other hands-on activities.
- Maintained accurate records of student progress, performance, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
Social Recreation Director
Boys & Girls Clubs of Rutherford Co.
11.2017 - 08.2019
- Planned, organized, and executed over 60 club-wide celebratory events, achievement recognition, programs, and community engagement events.
- Supported the Unit Director, Teen Director, Program Director, and Volunteer Coordinator with problem solving, conflict resolution management, decision making. Other duties and special projects as assigned.
- Stretched minimum annual budget of $500 to cover planned activities through creative use of resources.
- Upheld company values by providing honest, ethical, and transparent support.
- Experienced in working with sales in a support capacity with billing, posting payments, and tracking attendance.
Membership Representative
Boys & Girls Clubs of Rutherford Co.
07.2015 - 11.2017
- Utilized multiple channels of CRM tools including fax/copier/scanning machines, email, and phone, to deliver, update, confirm, and manage customer service interactions.
- Maintained strict confidentiality and compliance with company privacy policies.
- Provided courteous, timely, and professional communication with 20 to 30 internal and external stakeholders as needed.
- Experienced in working with sales in a support capacity with billing, posting payments, and tracking attendance.
- Increased customer acquisitions by 50% through effective new member orientation.
Education
Master of Education - Curriculum and Instruction (K-5 licensure)
MTSU
Murfreesboro, TN12.2021
Master of Education - Administration and Supervision, Higher Education
MTSU
Murfreesboro, TN05.2017
Bachelor of Science - CDFS
MTSU
Murfreesboro, TN05.2015
HS Diploma - with Honors
Oakland High School
Murfreesboro05.2009
Skills
- Leveraged advanced computer skills to enhance operational efficiency
- Executed typing tasks at a speed of 50 words per minute, ensuring accuracy and efficiency
- Processed billing transactions and posted payments accurately Assisted in maintaining financial records and ensuring timely updates Supported team in resolving billing inquiries and discrepancies
- Executed various administrative tasks to ensure efficient office operations
- Demonstrated exceptional interpersonal skills, organizational abilities, and attention to detail
Timeline
Customer Care Associate
Williams-Sonoma, Inc.
10.2025 - Current
Teacher
Murfreesboro City Schools
05.2021 - 02.2025
Social Recreation Director
Boys & Girls Clubs of Rutherford Co.
11.2017 - 08.2019
Membership Representative
Boys & Girls Clubs of Rutherford Co.
07.2015 - 11.2017
Master of Education - Administration and Supervision, Higher Education
MTSU
Bachelor of Science - CDFS
MTSU
HS Diploma - with Honors
Oakland High School
Master of Education - Curriculum and Instruction (K-5 licensure)
MTSU