Dalton Crosby II
Douglasville,GA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
Work History
Service Advisor
Procter & Gamble Co
03.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve Vehicle Machinery condition.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle machinery inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Automotive Service Advisor
BMW Of South Atlanta
06.2019 - 01.2023
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
Education
Bachelor of Science - Business Administration And Management
Columbus State University
Columbus, GA05.2020
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- CDK Global Efficient
- FlickFushion Efficient
- Communication
- Service Reminder Calls
- Team Collaboration
- Data Entry
- Quality Control
- Complaint resolution
- Price Quoting
- Workflow Management
- Customer Relationship Management
- Documentation And Reporting
Timeline
Service Advisor
Procter & Gamble Co
03.2023 - Current
Automotive Service Advisor
BMW Of South Atlanta
06.2019 - 01.2023
Bachelor of Science - Business Administration And Management
Columbus State University