SHARON MENSAH BONSU

Highly motivated and results-oriented customer service professional with a proven track record of managing and leading teams to deliver exceptional customer experiences. Possessing an MBA with a specialization in Corporate Communication and Information Technology Management and a strong foundation in Journalism and Mass Communication. Adept at developing and implementing customer service strategies, improving operational efficiency, and fostering a customer-centric culture. My key strengths lie in my readiness to offer help and commitment to follow through to ensure successful completion. These strengths, combined with my creative abilities, attention to detail, strong interpersonal skills, safety consciousness, and analytical and problem-solving abilities, make me a reliable and effective professional. My innovative approaches to communication challenges, coupled with my organizational abilities, ensure that tasks are executed with precision and efficiency, leaving no room for doubt or confusion. My core competence lies in establishing rapport and relating to colleagues and clients at all organizational levels. I am respected for my common sense and good judgment, as well as my strong communication, website design, and digital media skills.

• African Caribbean Students’ Association (ACSA), 01/18 - 12/19, Helping with event planning, Sponsoring events
• Coalition of Black Students, 01/18 - 12/19, General member, Attending events and participating in various activities