Draco DeMarco
CO
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Operations Manager
Ulta Beauty
11.2022 - Current
- Ensure the execution of all operational focuses, inclusive of ad set processes, visual sets, planograms, realignments, and inventory life-cycle related processes (e.g., cycle counts, damages, testers, inventory adjustments, RTVs, and DIFs)
- Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty's goals for the store
- Review, analyze and react to Ulta Beauty's financial and operational reporting, including store visit and audit results, regularly and in a timely manner
- Drive company profitability through operational excellence, top-line sales growth, and expense control
- Support all aspects of associate professional development, including training, providing individualized competency-based feedback and coaching, succession planning, counseling, and individual development plans to enable continuous development and drive sales performance
- Promote a culture of operational excellence by working alongside the leadership team and by establishing priorities, providing clear direction and support, and sharing best practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Maintenance Technician
Round Hill Pacific
05.2021 - 11.2022
- Walk assigned buildings thoroughly assuring that everything is working properly and fixing issues
- Complete work orders effectively and in a timely manner
- Promptly adding notes and updating work orders on mobile app
- Performing various maintenance techniques to fix residential buildings (plumbing, electrical, HVAC, carpentry etc.)
- Operated varied hand and power tools to complete repairs.
- Followed safety protocols to minimize workplace accidents.
Bilingual Security Specialist
Denver Zoo
07.2021 - 01.2022
- Fixed and maintained golf carts
- In charge of EHS
- Responded to medical/emergency calls
- Walked the zoo throughout shift to ensure guest/employee safety
- Responded to radio calls
- Dispatcher
- Carried out day-to-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Organized/set up a productive First Aid room and Dispatch room.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
Client Relationship Consultant
U.S. Bank
05.2017 - 07.2021
- Boosted sales of loan products by offering services to new and established customers using consultative techniques
- Cultivated trusting relationships with customers with a confident and professional approach
- Assessed customer accounts to identify potential suspicious activity
- Reduced in-person customer service requests by teaching customers how to use banking tools and mobile applications
- Managed and updated customers' checking, savings, and investment accounts with knowledgeable strategies
- Balanced cash drawers at ends of shifts and calculated daily
- NMLS Certified
- Responsible for executing monthly quota i.e credit card sales, loans
- Communicated with multiple departments to execute sales/loans
- Produced and submitted proposals to customers in a timely manner
- Managed multiple sales projects.
Asset Protection Detective
Macy's
10.2018 - 10.2020
- Observed high-target theft areas with CCTV and covert monitoring strategies
- Monitored vendors for signs of fraud, conducting surveillance and reviews to evaluate suspicious behaviors
- Conducted in-depth investigations into identified and suspected cases of theft
- Identified, surveilled, and apprehended shoplifters within limits of store policies
- Led a diverse team to accomplish daily objectives and meet long-term goals
- Worked alongside Law Enforcement officers
- Dispatcher
- Conducted interviews with ORC members and internal employees.
- Used data analysis tools to identify patterns of theft or fraud within the organization, resulting in targeted interventions for maximum impact.
- Managed case files efficiently, ensuring timely resolution of incidents and accurate record-keeping for future reference.
Lead Asset Protection Detective
JCPenney
02.2015 - 05.2018
- Used onsite surveillance equipment to monitor for theft and safety concerns, staying alert to signs of suspicious activity, persons, and apprehended shoplifters
- Dispatcher
- In charge of EHS
- Made court appearances to testify as a witness in theft cases
- Helped retail managers improve store compliance with regulations and standards, identifying weaknesses and mentoring on appropriate corrective actions, at multiple store locations, and trained new hires.
- Prevented significant inventory losses by identifying high-risk items and implementing targeted security measures.
- Evaluated new security technology solutions regularly, making recommendations for improvements based on efficacy and cost-effectiveness evaluations.
- Identified, observed and apprehended individuals for committing theft by shoplifting.
Department Manager
Stein Mart
02.2015 - 05.2018
- Helped store manager with EHS
- Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments
- Enhanced business-wide performance with improved procedures and workflows
- Cultivated positive culture focused on employee empowerment, job satisfaction, and teamwork
- Protected assets, set effective access policies, and monitored security risks
- Developed successful training programs based around culture focused on employee empowerment and customer service
- Managed multiple sales projects
- Managed business budgeting and costs.
Education
Certificate - Construction Trades
BuildStrong Academy
Denver, CO01.2022
Certificate - Concrete
BuildStrong Academy
Denver2022
Certificate - Blue Print Reading
BuildStrong Academy
Denver, CO2022
Certification - OSHA10
Community College of Aurora
Aurora, CO2022
Business Completion Certificate -
International Open Academy
03.2021
High School Diploma -
Smoky Hill High School
Aurora, CO05.2015
Skills
- Strategic Planning
- Retail Management
- Financial Management
- Leadership Management
- Project Management
- Operations Management
- Fast/ Accurate worker
- Self starter
- Calm under pressure
- Patient
- Detail oriented
- Critical thinking/Analytic
- Excellent communication
- Problem-Solving
- Staff Training
- Proficient in Microsoft Office apps
References
- Samuel Lopez, U.S. Bank Assistant Vice President, (303) 699-5574
- Selena Gonzalez, Macy's Asset Protection Manager, (727) 692-8661
- Andrew Asiain, Denver Zoo Security Operations Manager, (720) 288-6515
- Arizona Chamberlain, Ulta General Manager, (720) 841-4773
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Ulta Beauty
11.2022 - Current
Bilingual Security Specialist
Denver Zoo
07.2021 - 01.2022
Maintenance Technician
Round Hill Pacific
05.2021 - 11.2022
Asset Protection Detective
Macy's
10.2018 - 10.2020
Client Relationship Consultant
U.S. Bank
05.2017 - 07.2021
Lead Asset Protection Detective
JCPenney
02.2015 - 05.2018
Department Manager
Stein Mart
02.2015 - 05.2018
Certificate - Construction Trades
BuildStrong Academy
Certificate - Concrete
BuildStrong Academy
Certificate - Blue Print Reading
BuildStrong Academy
Certification - OSHA10
Community College of Aurora
Business Completion Certificate -
International Open Academy
High School Diploma -
Smoky Hill High School