Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

D'diara Dominguez

Chicago,IL

Summary

Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 1 yearof industry experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Experience Expert

The Westin Charlotte
Charlotte, NC
12.2022 - 12.2023
  • Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Maintained high levels of cleanliness in common areas and guest rooms, ensuring a welcoming environment.
  • Assisted guests with booking reservations, providing personalized recommendations based on preferences.
  • Increased repeat business through exceptional customer service and attention to detail.
  • Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
  • Collaborated with housekeeping staff for timely room turnovers and consistently meeting quality standards.
  • Handled guest complaints with tact and empathy, resulting in successful conflict resolution.
  • Coordinated smooth communication between departments for seamless guest services delivery.
  • Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
  • Created welcoming and comfortable environment for guests.
  • Managed check-in and check-out procedures for guests.

Apprentice

2go Travel
Manila, Philippines
06.2019 - 06.2019
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

Education

Bachelor of Science - BS in Tourism Management

La Consolacion College - Bacolod
Negros Occidental, Philippines
06.2023

High School Diploma -

Colegio San Nicolas De Tolentino - Recoletos
Negros Occidental, Philippines
03.2013

Skills

  • Time management
  • Organizational skills
  • Active listening
  • Problem-solving abilities
  • Sales techniques

Accomplishments

  • Nominated as Employee of the Month both by my Managers and Associates
  • Top 1 consistent enrollee of Marriott Bonvoy rewards for 5 months.
  • Top 1 consistent earned room paid upgrades for 5 months.
  • Received highest guest rating from the guests.

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
Bisaya
Native or Bilingual
Hiligaynon
Native or Bilingual

Certification

  • Certificate of Completion, Odyssey International Exchange- Dec 2022 - Dec 2023
  • Certificate of Completion, The Westin Charlotte - Dec 2022 - Dec 2023

References

  • Nicole Williams
    Rooms Operations Manager
    The Westin Charlotte
    704 218 7645
    nicole.williams@marriott.com
  • Dominic Potts
    Rooms Operations Manager
    The Westin Charlotte
    704 905 4437
  • Kenneth Colyer
    Assistant Rooms Operations Manager
    The Westin Charlotte
    980 722 9549
    kenneth.colyer@westin.com
  • Robin Machen
    Assistant Rooms Operations Manager
    The Westin Charlotte
    980 288 3592
    Robin.Machen@westin.com
  • Maria Flores
    Assistant Rooms Operations Manager
    The Westin Charlotte
    704 576 2565
    Maria.FloresReategui@westin.com
  • Katie Colligan
    Director of Rooms
    The Westin Charlotte
    404 660 8628
    Katie.Colligan@westin.com

Timeline

Guest Experience Expert

The Westin Charlotte
12.2022 - 12.2023

Apprentice

2go Travel
06.2019 - 06.2019

Bachelor of Science - BS in Tourism Management

La Consolacion College - Bacolod

High School Diploma -

Colegio San Nicolas De Tolentino - Recoletos

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D'diara Dominguez