De'Sha Burch
Waldorf,MD
Summary
Results- driven professional with 10+ years of experience in customer service, education, hospitality, and administrative support. Skilled at building relationships, solving problems, managing multiple priorities, and providing exceptional service in fast-paced environments. Recognized for strong communication, adaptability, and the ability to work effectively with diverse teams and customers.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Teacher
Bright Beginnings Daycare
Washington, DC
2019.07 - 2026.07
- Collaborated in developing Individualized Education Programs for special education students to address unique learning needs.
- Monitored children's progress and communicated insights to lead educators to inform instructional adjustments.
- Documented student growth and progress to support achievement of academic, social, and emotional goals.
- Conducted background reviews to identify learning deficiencies and strengths for tailored lesson development.
- Maintained a safe, organized, and compliant work environment while adhering to health and safety regulations.
- Maintained confidential records and handled sensitive information with professionalism and accuracy.
- Participated in professional development workshops related to teaching strategies.
- Communicated regularly with 9+ families
Front Desk Agent
Hilton
Upper Marlboro, Maryland
2016.11 - 2019.06
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted guests warmly upon arrival and provided check-in assistance.
- Processed payments and maintained accurate cash handling procedures.
- Inputted guest information into computer system accurately and securely.
- Kept records of room availability and guest accounts, manually or using computers.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Provided excellent customer service while upholding company policies.
Lead After-School Teacher
Full Circle Martial Arts
Capitol Heights, Maryland
2013.08 - 2016.08
- Supervised student activities and ensured a safe learning environment.
- Developed and enforced classroom rules to maintain order and promote positive behavior.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Facilitated communication between school staff and parents and guardians regarding student performance issues.
- Developed relationships with local businesses and organizations to create volunteer opportunities for students.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
Education
High School Diploma -
Largo High School
Upper Marlboro, MDSkills
- Classroom Management
- Student Assessment
- Microsoft Office
- Organization and Time Management
- Customer Service Excellence
- Professional Communication
- Problem Solving
Certification
- Infant & Toddler Mental Health
- CPR
- CDA
Accomplishments
- Recognized by leadership for delivering an outstanding professional development presentation in my official personnel file in recognition of professionalism and excellence.
- Selected to participate in a Leadership Fellowship Program in recognition of leadership and commitment to personal growth.
Timeline
Assistant Teacher
Bright Beginnings Daycare
2019.07 - 2026.07
Front Desk Agent
Hilton
2016.11 - 2019.06
Lead After-School Teacher
Full Circle Martial Arts
2013.08 - 2016.08
High School Diploma -
Largo High School