CHRISTINA JOHNSON
Dallas,TX
Summary
Customer Service Representative with 15+ years delivering customer support across financial services, logistics, and higher education. Skilled in Salesforce and ServiceNow CRM management, conflict resolution, and end-to-end inquiry handling. Proven ability to manage high-volume inbound calls, resolve complex customer inquiries, maintain accurate documentation, and ensure compliance while consistently delivering outstanding customer experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Student Support Specialist
Inktel/ Dallas College
remote, TX
01.2026 - Current
- Handled high-volume inbound calls as first contact for prospective and current Dallas College students.
- Answered student questions through email and text support guidelines.
- Provided general information on admissions, registration, financial aid, academic programs, tuition, and campus resources.
- Guided students through Dallas College website and online student portal to locate information, complete basic tasks, and use self-service tools.
- Delivered technical support for login issues, password resets, account access, and online system navigation, with complex issues routed when needed.
- Explained college policies, procedures, deadlines, and enrollment steps while connecting students with advising, admissions, financial aid, and related departments.
- Recorded customer interactions in ServiceNow and call center systems while following privacy and institutional guidelines.
- Partnered with internal departments to support timely resolution of student questions and consistent service delivery.
Order Coordinator
AmerisourceBergen
Carrollton, TX
11.2021 - 09.2025
- Processed domestic and international shipment requests by phone and email, maintaining accuracy and speed in order entry.
- Managed Salesforce case load of 40+ orders, completing follow-ups within 24 hours and tracking each shipment through delivery.
- Confirmed shipment quotes with customers and worked with sales team to resolve complex pricing questions and improve customer satisfaction.
- Provided order status, documentation needs, and shipment tracking updates to operations managers and clients, supporting clear communication and timely delivery.
- Assisted customers with new account setup, billing questions, and online portal support, escalating unresolved issues as needed.
- Reached sales goals by guiding World Courier clients toward company packaging products for safer material routing.
Customer Care Representative
Brinks Armored
Carrollton, Texas
03.2019 - 11.2021
- Managed high-volume inbound communication from financial institutions, commercial clients, and internal teams across cash management and ATM service needs.
- Resolved account inquiries, service requests, ATM issues, cash orders, and armored transportation support needs with prompt, accurate follow-through.
- Validated customer information and maintained precise documentation within company databases and CRM platforms.
- Coordinated with armored drivers and field personnel to deliver secure ATM access codes, route changes, and service guidance in line with security requirements.
- Oversaw service request progress from initiation through completion and maintained consistent customer follow-up.
- Delivered strong performance across call quality, productivity, accuracy, and customer satisfaction standards.
Education
High School Diploma -
Skyline Highschool
Dallas, TX05-2005
Skills
- Salesforce case tracking
- Transportation system management
- ServiceNow ticketing system
- AWS Connect and Avaya expertise
- Workday administration skills
- Adobe XD with Microsoft Office proficiency
- Problem-solving and troubleshooting abilities
- Order processing techniques
- Average typing speed 50wpm
Timeline
Student Support Specialist
Inktel/ Dallas College
01.2026 - Current
Order Coordinator
AmerisourceBergen
11.2021 - 09.2025
Customer Care Representative
Brinks Armored
03.2019 - 11.2021
High School Diploma -
Skyline Highschool