DEADRA GIVENS
LOMA LINDA,CA
Summary
Dynamic PDM Specialist at Optivus Proton Therapy with a proven track record in enhancing customer satisfaction through expert problem-solving and analytical thinking. Successfully implemented training programs that boosted employee retention and improved performance. Proficient in record-keeping and document management, ensuring compliance and safeguarding sensitive information.
Overview
22
22
years of professional experience
Work History
PDM SPECIALIST
OPTIVUS PROTON THERAPY
02.2004 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Sr. Documentation Clerk
Optivus Proton Therapy
02.2004 - Current
- Interviewed software engineers, support staff and quality assurance personnel to understand functionality for documentation needs.
- Assisted compliance officer to gather necessary documentation for new account applications.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Provided expert guidance on documentation standards, helping colleagues across departments maintain high-quality work products.
- Maintained an organized and secure filing system, ensuring protection of sensitive information.
- Increased productivity by automating repetitive tasks using document management software tools.
- Supported audit preparation by maintaining accurate and up-to-date document archives.
Education
Business
Mt. San Antonio College
Walnut, CA01-1985
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Record-keeping proficiency
Timeline
PDM SPECIALIST
OPTIVUS PROTON THERAPY
02.2004 - Current
Sr. Documentation Clerk
Optivus Proton Therapy
02.2004 - Current
Business
Mt. San Antonio College
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