Janie Casias
Fort Worth,TX
Summary
Dynamic PDM Specialist at Lucky Lanes with a proven track record in enhancing workflow efficiency and customer satisfaction. Skilled in dealership management software and adept at multitasking. Committed to delivering results under pressure.
Overview
2
2
years of professional experience
Work History
PDM Specialist
Lucky Lanes
Irving, Texas
10.2023 - 09.2025
- Addressed customer inquiries and implemented effective solutions to ensure satisfaction.
- Partnered with sales team to optimize vehicle processing workflows and improve operational effectiveness.
- Fostered collaboration between departments to improve operational effectiveness.
- Ensured precision in record maintenance to support operational efficiency within the dealership.
- Coordinated cross-departmental efforts to enhance operational processes and ensure seamless workflow.
- Facilitated resolution of complex customer issues through expert technical support.
- Developed comprehensive reports to evaluate and enhance team member performance.
- Conducted comprehensive quality assurance testing on newly developed software applications to maintain high standards of performance.
- Maintained up-to-date and easily accessible data through effective file organization using document management system.
- Developed comprehensive proposals aimed at enhancing operational efficiency and optimizing cost management.
- Evaluated existing systems to pinpoint enhancement opportunities, supporting strategic changes for decision-makers.
- Performed detailed evaluations of company legal documents to uphold regulatory compliance and mitigate risks.
Package Handler
Fed Ex
Fort Worth, United States
05.2023 - 10.2023
- Maintained a 85% accuracy rate in package sorting and delivery.
- Mastered the use of automated package tracking systems.
- Managed package delivery routes and adjusted as needed to ensure on-time delivery.
- Defused customer complaints and escalated issues to supervisors when necessary.
- Adhered to safety protocols and procedures while handling packages.
Education
High School Diploma - undefined
Lake Worth High School
Lake Worth, TX05.2023
Skills
- Oversaw documentation management processes to ensure accuracy and accessibility
Effective Time Management
Fast Learner
Ability to Multitask
Computer Skills
Ability to Work Under Pressure
Microsoft Office
Ability to Work in a Team
Inventory Management
Customer Service
Communication Skills
Multitasking
Team Collaboration
Dealership management software
Document management
Proficient in excel
Continuous improvement
Documentation management
Timeline
PDM Specialist
Lucky Lanes
10.2023 - 09.2025
Package Handler
Fed Ex
05.2023 - 10.2023
High School Diploma - undefined
Lake Worth High School