Janie Casias
Fort Worth
Summary
Dynamic PDM Specialist at Tricolor Auto Group with a proven track record in enhancing workflow efficiency and customer satisfaction. Skilled in dealership management software and adept at multitasking, I developed training materials and generated performance reports, driving continuous improvement and team collaboration. Committed to delivering results under pressure.
Overview
2
2
years of professional experience
Work History
PDM Specialist
Tricolor Auto Group
Irving
11.2024 - Current
- Managed customer inquiries and resolved issues efficiently.
- Collaborated with sales team to streamline vehicle processing.
- Developed training materials for new staff onboarding.
- Facilitated communication between departments to enhance workflow efficiency.
- Maintained accurate records using dealership management software.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Performed quality assurance testing on newly developed software applications.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Audited company's legal documents to verify compliant policies and procedures.
Title Clerk
Tricolor
Irving
10.2023 - 11.2024
- Generated title documents and reports for lenders and title companies to ensure accuracy and compliance
- Conducted thorough reviews of title documents for accuracy and completeness.
- Implemented improvements in title processing workflows to enhance efficiency.
- Trained new staff on title clerking procedures and compliance standards consistently.
- Performed data entry of vehicle information into system for registration purposes.
- Coordinated with other departments to resolve issues related to titling process.
- Processed and maintained title files, implementing security measures to protect data.
Package Handler
Fed Ex
Fort Worth
05.2023 - 10.2023
- Maintained a 85% accuracy rate in package sorting and delivery
- Mastered the use of automated package tracking systems
- Managed package delivery routes and adjusted as needed to ensure on-time delivery
- Defused customer complaints and escalated issues to supervisors when necessary
- Adhered to safety protocols and procedures while handling packages
Education
High School Diploma -
Lake Worth High School
Lake Worth, TX05.2023
Some College (No Degree) - Accounting And Finance
The University of Texas At Arlington
Arlington, TXSkills
- Adaptability
- Effective Time Management
- Fast Learner
- Ability to Multitask
- Computer Skills
- Ability to Work Under Pressure
- Microsoft Office
- Ability to Work in a Team
- Inventory Management
- Customer Service
- Communication Skills
- Multitasking
- Team Collaboration
- Dealership management software
- Document management
- Proficient in excel
- Continuous improvement
- Documentation management
Timeline
PDM Specialist
Tricolor Auto Group
11.2024 - Current
Title Clerk
Tricolor
10.2023 - 11.2024
Package Handler
Fed Ex
05.2023 - 10.2023
High School Diploma -
Lake Worth High School
Some College (No Degree) - Accounting And Finance
The University of Texas At Arlington