DEADRIA BARNWELL
Philadelphia,USA
Summary
Customer-focused sales and health care professional with over 20 years of proven track record in successful problem solving, relationship/team building, sales, and supervisory and management experience. Demonstrated ability to serve consumers and sell products above and beyond the limits. Ensure maintaining a customer base by providing excellent service and satisfaction. I bring a diverse background that encompasses sales, retention, financial management, retail management, medical, and mental health. Motivated to maintain customer satisfaction, and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented, with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Telephonic Sales Agent
Connected One Health
Philadelphia, USA
09.2023 - Current
- Guided Medicare customers in choosing suitable insurance plans
- Analyzed client needs and recommended suitable products to meet their requirements
- Guided clients on maximizing coverage based on their specific situations
- Completed enrollment processes
Home Health Care Provider
JEVS Home Care
Philadelphia, USA
02.2009 - Current
- Assist in providing a comfortable environment for senior citizens providing care in daily activities, light housekeeping, food preparation and medication maintenance/dispensing
- Offering support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Administered medication as directed by the physician
- Completed household management tasks for clients within private home settings, including companionship and personal care assistance
Bank Specialist
Radius Bank/ Carney Group
Blue Bell, USA
04.2022 - 05.2023
- Online banking
- Providing customer service to customers such as assisting in enrolling in online banking, applying for a bank account and providing service for all customer account needs
- Resolved escalated customer issues in a timely manner, which boosted retention rates
Licensed Insurance Broker
Holland Group
Philadelphia, USA
07.2019 - 01.2023
- Delivered clear explanations of Medicare insurance options tailored to clients' needs and goals
- Assist in applying for extra help, Medicaid, Social Security, Disability, as well as enrolling customers in Medicare Advantage Plans, Medicare Supplements, and other ancillary products
Licensed Health Insurance Agent
The Results Company/ Carney Group
Blue Bell, USA
09.2015 - 02.2018
- Humana- Program Period for Medicare insurance plan
- Received inbound calls for consumers to enroll in RPPO Program, which consist of explaining, comparing and enrolling consumers for medical insurance
- Assisted in training incoming classes, ensuring licensed agents met criteria to sell Medicare products
- Handled incoming telephone inquiries regarding medical coverage
- Facilitated product sales and consumer enrollment for diverse medical plans within the Annual Enrollment Period
Mental Health Technician
Northwest Human Services
Philadelphia, USA
05.2005 - 03.2014
- Monitored vital signs, assessed medication administration, managed patient behavior effectively
- Provided daily assistance and counseling to 16 patients
- Offered counseling services for better decision-making
Education
Certificate of Completion - Nursing Assistant
1199C Training And Upgrade
Philadelphia, PA01.2005
Medical/Cardio-graphic Technician - EKG And Phlebotomy
American Center For Technical Arts & Sciences
Philadelphia, PA01.1995
Skills
- Banking
- Customer service
- Home Care Services
- Insurance
- Patient Care Expertise
- Selling
- Supervisor
- Technician
- Client Relationship Management
- Medication Dispensing
- Effective Problem Solving
- Sales Specialist
- Insurance Eligibility Confirmation
- Clear Policy Communication
- Insurance Policy Sales Expertise
Certification
Licensed Accident and Health Insurance Agent
Timeline
Telephonic Sales Agent
Connected One Health
09.2023 - Current
Bank Specialist
Radius Bank/ Carney Group
04.2022 - 05.2023
Licensed Insurance Broker
Holland Group
07.2019 - 01.2023
Licensed Health Insurance Agent
The Results Company/ Carney Group
09.2015 - 02.2018
Home Health Care Provider
JEVS Home Care
02.2009 - Current
Mental Health Technician
Northwest Human Services
05.2005 - 03.2014
Certificate of Completion - Nursing Assistant
1199C Training And Upgrade
Medical/Cardio-graphic Technician - EKG And Phlebotomy
American Center For Technical Arts & Sciences
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