Deadria Captain
Moss Bluff ,Louisiana
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Golden Nugget Lake Charles Hotel & Casino. Proven ability to enhance guest experiences through effective communication and multitasking. Skilled in managing reservations and collaborating with teams to ensure satisfaction, while demonstrating patience and empathy in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Hostess/Reservation Maker
Golden Nugget Lake Charles Hotel & Casino
04.2021 - 07.2021
- Greeted guests warmly, creating a welcoming atmosphere and enhancing customer experience.
- Managed reservations efficiently, ensuring optimal seating arrangements during peak hours.
- Coordinated with servers to communicate guest needs and preferences accurately.
- Monitored dining area for cleanliness and organization, maintaining high standards of hospitality.
CNA Student
Kinder Rehabilitation Center
05.2019 - 08.2019
- Greeted guests warmly, creating a welcoming atmosphere and enhancing customer experience.
- Managed reservations efficiently, ensuring optimal seating arrangements during peak hours.
- Coordinated with servers to communicate guest needs and preferences accurately.
- Monitored dining area for cleanliness and organization, maintaining high standards of hospitality.
Mental Health Technician
Allen Parish Hospital
01.2016 - 10.2016
- Monitored patient behavior and reported changes to nursing staff
- Assisted in daily living activities, promoting independence among patients
- Documented patient interactions and progress in electronic health records
- Collaborated with multidisciplinary teams to develop individualized care plans
Hostess/Server
Coushatta Casino
08.2013 - 05.2015
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Communicated daily specials and promotions to enhance guest experience.
- Collaborated with kitchen staff to coordinate timely food delivery.
Education
Mass Communications
McNeese State University
Lake Charles, LASkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
Timeline
Hostess/Reservation Maker
Golden Nugget Lake Charles Hotel & Casino
04.2021 - 07.2021
CNA Student
Kinder Rehabilitation Center
05.2019 - 08.2019
Mental Health Technician
Allen Parish Hospital
01.2016 - 10.2016
Hostess/Server
Coushatta Casino
08.2013 - 05.2015
Mass Communications
McNeese State University