DeAdriene Thompson
Crowley,TX
Summary
Customer Service professional with over 15 years of experience seeking a position where I can fully utilize my skills and expertise, while gaining additional knowledge. I’m also looking for an opportunity where my experience and work habits can lead to career progression within the company.
Overview
12
12
years of professional experience
Work History
Food Service Worker
Sodexo Inc. Via Harmony Innovation FW
07.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Food Services Worker
Elior North America Via Harmony Science Academy FW
04.2022 - 05.2023
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Followed procedures for safe food preparation, assembly and presentation.
- Assisted management with inventory control and stock ordering.
Customer Service Representative
Texas Health Resources
08.2012 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisting patients with billing questions and concerns via email, chat, phone or in person.
- Resolving escalated patient complaints in a timely manner.
- Researching insurance claims and assisting in health plans in processing claims.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Remington College
Fort Worth, TX02.2004
Western Hills High School
Fort Worth, TX05.2000
Skills
- Customer Service
- Multitasking
- Communication Skills
- Problem Solving
- Attention to Detail
- Productivity and Efficiency
- Data entry
- 10 key
- Record filing
Timeline
Food Service Worker
Sodexo Inc. Via Harmony Innovation FW
07.2023 - Current
Food Services Worker
Elior North America Via Harmony Science Academy FW
04.2022 - 05.2023
Customer Service Representative
Texas Health Resources
08.2012 - 10.2021
Remington College
Western Hills High School