DeAira Price
Raytown,MO
Summary
Experienced home health agent with over 5 years of providing personalized care to patients in their homes. Proficient in medication administration, vital signs monitoring, and chronic condition management. Skilled at building strong relationships with patients and families. Certified Home Health Aide (CHHA) committed to maintaining high standards of care and patient safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
In Home Caregiver
Phoenix Home Care and Hospice
Missouri
10.2023 - Current
- Provides companionship, meal preparation, light housekeeping.
- Handles companionship duties and supports clients with complex personal care needs.
- Conducted thorough sanitization of workspaces
- Utilized latest techniques to enhance healing of various wound types.
- Streamlined suction processes achieving greater efficiency.
Investor Services Representative
DST
Kansas City, MO
01.2020 - Current
- Managed millions in client investment portfolios by meeting with clients one-on-one to learn about their assets, expenses, and long- and short-term investment goals in order to create a personalized financial plan.
- Increased customer satisfaction by resolving finical transactions.
- Assisted clients in planning and funding their retirements by assisting them in managing, customizing, and diversifying their portfolios using mutual funds and other options.
Credit Card Customer Service Representative
Alliance Data
Lenexa, KS
05.2018 - 01.2020
- Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
- Handled over 100's calls per shift, including Credit Card Balance
- Checks, data retrieval, product presentations, and service cancellations.
- Recorded actions taken, issues resolved, and managed information to effectively manage customer accounts.
- Spoke with customers about the interest rate and promotional deals per shopping center
Medical Billing Specialist
OptumRx Fulfillment
Overland Park, KS
01.2016 - 01.2017
- Ensured that medication packages were delivered efficiently and on time, identifying and selecting the best shipping methods to meet deadlines.
- Double-checked order data on a daily basis to ensure that transactions and shipping dates were correct.
- Orchestrated efficient routing by creating accurate shipping documentation and package labels.
- Medical Billing
- Insurance Claims
Fraud Prevention Representative
US Bank Service Center
Overland Park, KS
01.2015 - 01.2016
- Examined departmental documents to determine how they should be distributed and filed.
- Looked into bank account and credit card fraud cases involving up to $50,000 per case.
- Contacted customers directly to inform them of the fraudulent activity and to mitigate the consequences.
- Answered calls to help customers with their questions and concerns about activity on the account
- Contacted customers directly to inform them of the fraudulent activity and to mitigate the consequences.
- Double-checked the data's accuracy and integrity.
Education
High school diploma -
Hope Academy
05.2011
Skills
- Customer service (10 years)
- Medical office experience
- Medical records
- Time management
- Front desk
- Microsoft Excel
- Childcare
- Teaching
- Microsoft Word
- Windows
- Medical Billing
- Medical terminology
- Supervising experience
- Typing
- English
- Computer skills
- Microsoft Office
- Home health (1 year)
- Organizational skills
- Home care (2 years)
- Administrative experience
- Patient care
- Care plan management
- Housekeeping tasks
- Meal planning
- First aid and safety
- Compassionate caregiving
- Transportation services
- Cleaning and sanitizing
- Cooking
Certification
Certified Medication Aide
Timeline
In Home Caregiver
Phoenix Home Care and Hospice
10.2023 - Current
Investor Services Representative
DST
01.2020 - Current
Credit Card Customer Service Representative
Alliance Data
05.2018 - 01.2020
Medical Billing Specialist
OptumRx Fulfillment
01.2016 - 01.2017
Fraud Prevention Representative
US Bank Service Center
01.2015 - 01.2016
High school diploma -
Hope Academy