Summary
Overview
Work History
Education
Skills
Painting
Timeline
Generic

De'Aira Sanders

Holland,MI

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged strong empathy and exceptional communication skills at Walmart to elevate member satisfaction significantly. My flexibility and adeptness in situational awareness, honed across diverse roles from healthcare to machine operation, Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience Walmart industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Member Service Specialist

Walmart
09.2018 - Current
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
  • Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.

Uber Partner

Uber Eats
03.2019 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.

Machine Operator

Shape Corp.
03.2016 - 09.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Machine Operator

Challenge Manufacturing
01.2013 - 07.2016
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Health Care Aide

Home Healthcare Aide
02.2012 - 01.2013
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.

General Labor Construction Worker

MDOT
05.2011 - 11.2012
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean, organized worksites to promote a safe working environment and minimize hazards.
  • Collaborated with team members to complete challenging tasks, demonstrating strong problem-solving abilities.
  • Promoted a positive work culture amongst peers by fostering teamwork, mutual respect, open communication channels within the team dynamic.

Babysitter

Home Babysitting
06.2010 - 07.2012
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Cleaner

Home Cleaning
05.2010 - 07.2012
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Education

High School Diploma -

Muskegon High School
Muskegon, MI
05.2012

Skills

    Flexibility

    Punctuality

    Cleanliness

    Situational Awareness

    Customer service standards

    Strong empathy

    Customer Engagement

    Exceptional communication

    Compassionate

    Dementia and Alzheimer's knowledge

    Reliable team player

    Patient Care

Painting

I love to paint almost anything but mainly i like to paint old things and make them look new and bring them back to life.

Timeline

Uber Partner

Uber Eats
03.2019 - Current

Member Service Specialist

Walmart
09.2018 - Current

Machine Operator

Shape Corp.
03.2016 - 09.2018

Machine Operator

Challenge Manufacturing
01.2013 - 07.2016

Health Care Aide

Home Healthcare Aide
02.2012 - 01.2013

General Labor Construction Worker

MDOT
05.2011 - 11.2012

Babysitter

Home Babysitting
06.2010 - 07.2012

Cleaner

Home Cleaning
05.2010 - 07.2012

High School Diploma -

Muskegon High School

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De'Aira Sanders