Jasmine Beard
Nashville,TN
Summary
Resourceful Member Service Specialist known for high productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and data analysis to improve member satisfaction and service delivery. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive member experiences.
Overview
8
8
years of professional experience
Work History
Member Service Specialist
St. Thomas Credit Union
Nashville, TN
11.2022 - Current
- Greet members and visitors.
- Process transactions, post payments, open. new accounts, handle requests from members and answer phone calls.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cashier Team Lead
H.G Hills Grocery Store
Nashville , TN
03.2019 - 10.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged, and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Work effectively in fast-paced environments.
Student Intern
I.T. Creswell Middle School
Nashville , TN
10.2016 - 05.2019
- Attended weekly team meetings and provided feedback on projects.
- Provided administrative support, such as scheduling appointments, filing paperwork, and taking notes during meetings.
- Organized lessons, led instruction time, and helped with concert performances.
- Organized lessons, helped with specific students, and assisted the teacher with specific needs.
- Developed time-management skills through balancing multiple assignments, consistently meeting deadlines during the internship period.
Education
Some College (No Degree) - Human Biology
Motlow State Community College
Tullahoma, TNSome College (No Degree) - Business
Columbia State Community College
Columbia, TNSkills
- Adaptability & Flexibility
- Analytical Mindset
- Assertiveness
- Calm & Professional under pressure
- Creativeness
- Exceptional communication
- Microsoft Office
- Organization
- Problem solving
- Time management
Timeline
Member Service Specialist
St. Thomas Credit Union
11.2022 - Current
Cashier Team Lead
H.G Hills Grocery Store
03.2019 - 10.2022
Student Intern
I.T. Creswell Middle School
10.2016 - 05.2019
Some College (No Degree) - Human Biology
Motlow State Community College
Some College (No Degree) - Business
Columbia State Community College
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