Deaisha Philson
Riverdale,GA
Summary
Proven track record in enhancing customer loyalty and streamlining data processes, evidenced by my role at Xfinity Mobile. Excelled in critical thinking and Microsoft Excel, boosting sales through empathetic complaint resolution and efficient call management. Adapted swiftly to diverse environments, from healthcare to security, demonstrating unparalleled customer service and active listening skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Xfinity Mobile
03.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Patient Access Representative
Southern Regional Medical Center
02.2019 - 03.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Security Officer
Allied Universal Security Services
07.2016 - 02.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Education
Diploma -
Miller Grove High School
Lithonia, GA05.2013
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Complaint Handling
- Microsoft Excel
- Scheduling
- Follow-up skills
- Call Management
Timeline
Customer Service Representative
Xfinity Mobile
03.2021 - 08.2024
Patient Access Representative
Southern Regional Medical Center
02.2019 - 03.2021
Security Officer
Allied Universal Security Services
07.2016 - 02.2019
Diploma -
Miller Grove High School
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