DeAmbren Richardson
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
CDL Shuttle Driver
Trans West
02.2023 - 12.2023
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Ensured passenger safety by adhering to company protocols and traffic regulations during transit.
- Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
- Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
Professional Bus Operator
Transdev Transportation
05.2022 - 03.2023
- Improved customer satisfaction by providing safe and timely transportation to passengers.
- Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules.
- Ensured passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
- Reduced maintenance costs by promptly reporting mechanical issues and performing minor repairs on the bus.
Overnight Non Emergency Transportation Agent
Modivcare
03.2021 - 07.2022
- Enhanced customer satisfaction by efficiently coordinating transportation schedules and routes.
- Streamlined operations for increased efficiency by regularly updating and maintaining transportation records.
- Ensured regulatory compliance, conducting thorough audits of company policies and procedures.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Produced and shared customer service reports to support management decision-making.
Professional Bus Driver
First Transit, Inc.
01.2017 - 08.2020
- Increased passenger safety by strictly adhering to traffic regulations and maintaining a clean driving record.
- Maintained high customer satisfaction rates by providing friendly service and responding promptly to inquiries or concerns.
- Assisted passengers with special needs, ensuring a comfortable and safe travel experience for all riders.
- Conducted thorough pre-trip inspections to identify potential maintenance issues and prevent breakdowns during operation.
- Provided clear communication to passengers regarding stops, transfers, schedule changes, or other pertinent information.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ06.1988
Skills
- Passenger transportation
- Punctuality
- Scheduling flexibility
- Efficiency and Time Management
- Communication and Interpersonal Skills
- Continuous Improvement
- Organizational Skills
Timeline
CDL Shuttle Driver
Trans West
02.2023 - 12.2023
Professional Bus Operator
Transdev Transportation
05.2022 - 03.2023
Overnight Non Emergency Transportation Agent
Modivcare
03.2021 - 07.2022
Professional Bus Driver
First Transit, Inc.
01.2017 - 08.2020
High School Diploma -
Trevor Browne High School
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