Dean F. Brown
Massillon,OH
Summary
Result driven auto claims employee with 31 years of adjusting property, casualty, and natural disaster insurance claims. Confident, trustworthy, dedicated professional committed to bringing claims to a prompt, successful resolution through diligent communication. Consistently provide prompt, fair, customer service and foster productive relationships using tact, diplomacy, compassion and empathy. Employ an organizational approach to job responsibilities to achieve quality results.
Overview
31
31
years of professional experience
Work History
Claim Specialist
State Farm Total Loss Team D
Dallas, TX
04.2021 - Current
- Communicated with customers to accurately appraise total loss vehicles and complete settlement and title transfer processes.
Claim Specialist
State Farm Initial Loss Reporting
Massillon, OH
11.2020 - 04.2021
- Interact with customers, collecting information for new claims and initiate the claim processes.
Auto Estimatic Proximity Appraiser
State Farm Insurance
Massillon, OH
11.2010 - 11.2020
- Documented vehicle damage with photographs, detailed written descriptions and prepared accurate repair estimates.
Police Officer, Uniformed Road Patrol
Jackson Township Police Department
Massillon, OH
01.1983 - 01.2003
- Investigated and reported crimes, accidents, offenses and damage to property.
- Apprehended offenders and conducted interviews and interrogations.
Education
Insurance Designations - CPCU, FLMI, AIC, API, ALMI, ACS
LOMA
01.2022
Bachelor of Science - Criminal Justice
Kent State University
Kent, OH05.1986
Skills
- Claims validity determination
- Investigative research
- Prompt claims resolution
- Document analysis and review
- Rapport Building
- Relationship development
- Customer satisfaction
- Organizational approach
Additional Information
Volunteer Board Member, Jackson Township Community Improvement Corporation (CIC): Supervise employees and budget to advance, encourage and promote economic development in the community.
Timeline
Claim Specialist
State Farm Total Loss Team D
04.2021 - Current
Claim Specialist
State Farm Initial Loss Reporting
11.2020 - 04.2021
Auto Estimatic Proximity Appraiser
State Farm Insurance
11.2010 - 11.2020
Police Officer, Uniformed Road Patrol
Jackson Township Police Department
01.1983 - 01.2003
Insurance Designations - CPCU, FLMI, AIC, API, ALMI, ACS
LOMA
Bachelor of Science - Criminal Justice
Kent State University