DEAN FACIANE

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

• -Engaged customers in consultative planning for the care, maintenance, and personalization of their vehicles
• -Created thorough and transparent repair orders to clearly align customer and technician expectations and ensure their mutual success/satisfaction
• -Utilized superior product knowledge to efficiently address service maintenance requirements and warranty coverage information
• -Communicated openly and consistently with technicians and team members to drive timely completion of work and exceptional customer experience/loyalty
• -Committed to local on-track events sponsored by BMW of Bellevue, resulting in greater existing customer engagement and new customer acquisition
• -Awarded the Automation Chairman’s Award 3rd Quarter 2015; selected as the 1 employee out of 25,000+ for outstanding customer service; the only team member to receive this award in the history of BMW of Bellevue.
• Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.

• -Engaged visitors in a welcoming and professional manner upon their arrival
• -Listened closely to determine and address visitor needs
• -Presented walk-around sales presentation and demonstration of selected vehicle's benefits, as warranted by visitor interest
• -Consulted with prospective customers about payment options and affiliated banking terms
• -Negotiated vehicle and options pricing to close sales
• -Managed delivery of vehicle and maintained contact with new customers to ensure 100% customer satisfaction
• -Communicated daily business updates to management: sales records, leads lists, pipeline management, and all relevant paperwork
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

See above for position description

See above for position description